Total complaints
58
Filed since 2012
58 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
58 consumer complaints filed with the CFPB
This profile shows General Information Services, Inc's complaint history from CFPB public records. 58 consumers have filed complaints since 2012. The company has a 96.6% timely response rate and has provided relief in 0% of cases.
Total complaints
58
Filed since 2012
Timely response
96.6%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How General Information Services, Inc's 58 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 36 |
| Credit reporting | 17 |
| Credit reporting or other personal consumer reports | 5 |
| State | Complaints |
|---|---|
| FL | 8 |
| NY | 5 |
| IL | 4 |
| NC | 3 |
| CA | 3 |
| GA | 3 |
| OH | 2 |
| AR | 2 |
| SC | 2 |
| KY | 2 |
| TX | 2 |
| WI | 2 |
| TN | 2 |
| MI | 2 |
| IN | 2 |
| OR | 1 |
| AL | 1 |
| AK | 1 |
| RI | 1 |
| MD | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 27 |
| Incorrect information on credit report | 11 |
| Problem with a company's investigation into an existing issue | 8 |
| Improper use of your report | 5 |
| Credit reporting company's investigation | 5 |
| Unable to get your credit report or credit score | 1 |
| Improper use of my credit report | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 0% |
| 2014 | 3 | 100% |
| 2015 | 3 | 66.7% |
| 2016 | 6 | 100% |
| 2017 | 12 | 100% |
| 2018 | 7 | 100% |
| 2019 | 5 | 100% |
| 2020 | 10 | 100% |
| 2021 | 2 | 100% |
| 2022 | 2 | 100% |
| 2023 | 3 | 100% |
| 2024 | 1 | 100% |
| 2025 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
General Information Services, Inc has accumulated 58 consumer complaints in the CFPB public database, with filings active across 28 U.S. states. Of those submissions, 18 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-01-21, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, General Information Services, Inc reports a 96.6% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting, credit repair services, or other personal consumer reports", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating General Information Services, Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
General Information Services, Inc has received 58 consumer complaints filed with the Consumer Financial Protection Bureau.
General Information Services, Inc has a 96.6% timely response rate to CFPB complaints.
The most common issue reported against General Information Services, Inc is "Incorrect information on your report" in the "Credit reporting, credit repair services, or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.