Pinnacle Credit Services, LLC
1.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pinnacle Credit Services, LLC complaint mix by product
- Debt collection 990 94.6% – 11% relief
- Credit reporting, 28 2.7% – 7% relief
- Credit reporting 17 1.6% – 6% relief
- Consumer Loan 7 0.7% – 14% relief
- Bank account 2 0.2% – 0% relief
- Credit card 1 0.1% – 0% relief
- Credit card 1 0.1% – 0% relief
How Pinnacle Credit Services, LLC's 1.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 990 |
| Credit reporting, credit repair services, or other personal consumer reports | 28 |
| Credit reporting | 17 |
| Consumer Loan | 7 |
| Bank account or service | 2 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 147 |
| FL | 109 |
| TX | 106 |
| NY | 79 |
| GA | 51 |
| OH | 47 |
| PA | 44 |
| VA | 30 |
| WA | 28 |
| IL | 27 |
| NJ | 27 |
| MD | 24 |
| SC | 22 |
| TN | 22 |
| AL | 21 |
| MI | 20 |
| AZ | 20 |
| LA | 19 |
| ME | 17 |
| CO | 14 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 435 |
| Disclosure verification of debt | 288 |
| Attempts to collect debt not owed | 75 |
| False statements or representation | 74 |
| Written notification about debt | 37 |
| Communication tactics | 29 |
| Improper contact or sharing of info | 22 |
| Incorrect information on your report | 17 |
| Incorrect information on credit report | 14 |
| Taking/threatening an illegal action | 14 |
| Took or threatened to take negative or legal action | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Managing the loan or lease | 4 |
| Improper use of your report | 2 |
| Taking out the loan or lease | 2 |
| Credit reporting company's investigation | 2 |
| Account opening, closing, or management | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Electronic communications | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 31 | 100% |
| 2014 | 208 | 100% |
| 2015 | 297 | 99.7% |
| 2016 | 311 | 100% |
| 2017 | 102 | 98% |
| 2018 | 50 | 100% |
| 2019 | 10 | 100% |
| 2020 | 10 | 100% |
| 2021 | 7 | 100% |
| 2022 | 7 | 100% |
| 2023 | 7 | 100% |
| 2024 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pinnacle Credit Services, LLC
Pinnacle Credit Services, LLC's 1,046 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 38.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2024-05-26.
Pinnacle Credit Services, LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 85.6% with a written explanation. 10.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pinnacle Credit Services, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pinnacle Credit Services, LLC have?
1,046, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pinnacle Credit Services, LLC respond to complaints on time?
99.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pinnacle Credit Services, LLC?
"Cont'd attempts collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.