CFPB · Lighter filing volume
Pinnacle Credit Services, LLC
1.0K CFPB complaints (light-volume third) · 51 states · top issue Cont'd attempts collect debt not owed.
Pinnacle Credit Services, LLC is in the light-volume third with 1.0K CFPB complaints (ranks #332 of 342). Timely 99.7% · relief 10.9% · top product Debt collection. Allegations, not findings.
- Volume rank #332 of 342
- Lighter filing volume
- -80.6% filings 2013 to 2024
CFPB relief outcome brief
CCDB company pinnacle-credit-services-llc
10.9% relief · 99.7% timely · 1.0K filings · Debt collection
Same-product relief peers
Nearest relief peer: First Data Corporation (11% relief)
Pinnacle Credit Services, LLC closes 10.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 1.0K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pinnacle Credit Services, LLC complaint mix by product
- Debt collection 990 94.6% – 11% relief
- Credit reporting, 28 2.7% – 7% relief
- Credit reporting 17 1.6% – 6% relief
- Consumer Loan 7 0.7% – 14% relief
- Bank account 2 0.2% – 0% relief
- Credit card 1 0.1% – 0% relief
- Credit card 1 0.1% – 0% relief
Lighter-volume mix: how Pinnacle Credit Services, LLC's 1.0K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 990 |
| Credit reporting, credit repair services, or other personal consumer reports | 28 |
| Credit reporting | 17 |
| Consumer Loan | 7 |
| Bank account or service | 2 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Pinnacle Credit Services, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- CA
- 14.1% of this company's filings
Pinnacle Credit Services, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 6
- -80.6% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 147 |
| FL | 109 |
| TX | 106 |
| NY | 79 |
| GA | 51 |
| OH | 47 |
| PA | 44 |
| VA | 30 |
| WA | 28 |
| IL | 27 |
| NJ | 27 |
| MD | 24 |
| SC | 22 |
| TN | 22 |
| AL | 21 |
| MI | 20 |
| AZ | 20 |
| LA | 19 |
| ME | 17 |
| CO | 14 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 435 |
| Disclosure verification of debt | 288 |
| Attempts to collect debt not owed | 75 |
| False statements or representation | 74 |
| Written notification about debt | 37 |
| Communication tactics | 29 |
| Improper contact or sharing of info | 22 |
| Incorrect information on your report | 17 |
| Incorrect information on credit report | 14 |
| Taking/threatening an illegal action | 14 |
| Took or threatened to take negative or legal action | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Managing the loan or lease | 4 |
| Improper use of your report | 2 |
| Taking out the loan or lease | 2 |
| Credit reporting company's investigation | 2 |
| Account opening, closing, or management | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Electronic communications | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 31 | 100% |
| 2014 | 208 | 100% |
| 2015 | 297 | 99.7% |
| 2016 | 311 | 100% |
| 2017 | 102 | 98% |
| 2018 | 50 | 100% |
| 2019 | 10 | 100% |
| 2020 | 10 | 100% |
| 2021 | 7 | 100% |
| 2022 | 7 | 100% |
| 2023 | 7 | 100% |
| 2024 | 6 | 100% |
Source: CFPB Consumer Complaint Database
Pinnacle Credit Services, LLC in the light-volume third
Pinnacle Credit Services, LLC's 1,046 logged complaints reach a nationwide footprint - 51 states have at least one filing. Only 38.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2024-05-26. Volume lands in the lightest third of the indexed company corpus (#332 of 342).
Pinnacle Credit Services, LLC answers 99.7% of complaints inside the CFPB's tracked window and closes 85.6% with a written explanation. 10.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pinnacle Credit Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pinnacle Credit Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.0K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pinnacle Credit Services, LLC (#332 of 342; 99.7% timely; 10.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume