2026 data Public-data reference. official source

United Collection Bureau, Inc.

1.5K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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1.5K consumer complaints filed with the CFPB

This profile shows United Collection Bureau, Inc.'s complaint history from CFPB public records. 1,469 consumers have filed complaints since 2013. The company has a 98.8% timely response rate and has provided relief in 0% of cases.

1.5K
Total Complaints
98.8%
Timely Response
2.6%
Disputed
0%
Relief Provided
51
States Active
2013
Since

Total complaints

1.5K

Filed since 2013

Timely response

98.8%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 98.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

United Collection Bureau, Inc. complaint mix by product

Total complaints: 1.5K

United Collection Bureau, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1.5K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 1,298 complaints (88.7%), resolution 0.0% Debt collection 88.7% Credit reporting: 106 complaints (7.2%), resolution 0.0% Credit reporting 7.2% Credit reporting,: 45 complaints (3.1%), resolution 0.0% Debt or: 7 complaints (0.5%), resolution 0.0% Credit card: 4 complaints (0.3%), resolution 0.0% Checking or: 2 complaints (0.1%), resolution 0.0% Consumer Loan: 2 complaints (0.1%), resolution 0.0%
  • Debt collection 1K 88.7% – 0% relief
  • Credit reporting 106 7.2% – 0% relief
  • Credit reporting, 45 3.1% – 0% relief
  • Debt or 7 0.5% – 0% relief
  • Credit card 4 0.3% – 0% relief
  • Checking or 2 0.1% – 0% relief
  • Consumer Loan 2 0.1% – 0% relief

How United Collection Bureau, Inc.'s 1.5K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 1.3K
Credit reporting or other personal consumer reports 106
Credit reporting, credit repair services, or other personal consumer reports 45
Debt or credit management 7
Credit card 4
Checking or savings account 2
Consumer Loan 2
Mortgage 2
Credit card or prepaid card 2
Payday loan, title loan, personal loan, or advance loan 1

Top States

State Complaints
TX 220
FL 152
MI 98
GA 97
CA 94
NY 71
LA 67
OH 65
PA 50
AZ 45
SC 45
NC 41
IL 39
NJ 37
TN 35
IN 29
MD 25
VA 23
WA 23
WI 22

Top Issues

Issue Complaints
Attempts to collect debt not owed 419
Written notification about debt 261
Communication tactics 187
False statements or representation 130
Cont'd attempts collect debt not owed 89
Took or threatened to take negative or legal action 84
Incorrect information on your report 65
Improper use of your report 54
Improper contact or sharing of info 40
Disclosure verification of debt 39
Threatened to contact someone or share information improperly 33
Problem with a company's investigation into an existing problem 24
Electronic communications 13
Problem with a credit reporting company's investigation into an existing problem 10
Confusing or missing disclosures 3
Taking/threatening an illegal action 3
Managing an account 2
Confusing or misleading advertising or marketing 2
Charged upfront or unexpected fees 1
Problem with a purchase shown on your statement 1

Yearly Trend

Year Complaints Timely
2013 26 100%
2014 82 100%
2015 51 100%
2016 51 100%
2017 31 100%
2018 54 100%
2019 64 100%
2020 65 100%
2021 145 99.3%
2022 125 99.2%
2023 122 97.5%
2024 202 98%
2025 349 98.3%
2026 102 98%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About United Collection Bureau, Inc.

United Collection Bureau, Inc. has accumulated 1,469 consumer complaints in the CFPB public database, with filings active across 51 U.S. states. Of those submissions, 423 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-02, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, United Collection Bureau, Inc. reports a 98.8% timely-response rate and has closed 99.7% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating United Collection Bureau, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does United Collection Bureau, Inc. have?

United Collection Bureau, Inc. has received 1,469 consumer complaints filed with the Consumer Financial Protection Bureau.

Does United Collection Bureau, Inc. respond to complaints on time?

United Collection Bureau, Inc. has a 98.8% timely response rate to CFPB complaints.

What is the most common complaint about United Collection Bureau, Inc.?

The most common issue reported against United Collection Bureau, Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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