CFPB · Mid-pack CFPB posture
Bank of Hawaii Corporation
346 CFPB complaints · 38 states · top issue Managing an account.
Bank of Hawaii Corporation has 346 consumer complaints in the CFPB public database. Timely response is 98.6%; 25.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +3200% filings 2011 to 2026
CFPB relief outcome brief
CCDB company bank-of-hawaii-corporation
25.7% relief · 98.6% timely · 346 filings · Checking or savings account
Nearest relief peer: Townebank (25.4% relief)
Bank of Hawaii Corporation closes 25.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 346 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of Hawaii Corporation complaint mix by product
- Checking or 180 57.5% – 28% relief
- Bank account 67 21.4% – 24% relief
- Mortgage 28 8.9% – 29% relief
- Debt collection 10 3.2% – 20% relief
- Vehicle loan 10 3.2% – 10% relief
- Credit reporting, 9 2.9% – 22% relief
- Credit reporting 9 2.9% – 0% relief
How Bank of Hawaii Corporation's 346 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 180 |
| Bank account or service | 67 |
| Mortgage | 28 |
| Debt collection | 10 |
| Vehicle loan or lease | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Credit reporting or other personal consumer reports | 9 |
| Payday loan, title loan, or personal loan | 7 |
| Consumer Loan | 6 |
| Credit card or prepaid card | 6 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Prepaid card | 1 |
| Money transfers | 1 |
Concentrated filing states for Bank of Hawaii Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- HI
- 61% of this company's filings
Bank of Hawaii Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 33
- +3200% vs 2011
Top States
| State | Complaints |
|---|---|
| HI | 211 |
| CA | 27 |
| GU | 15 |
| FL | 8 |
| NV | 7 |
| OR | 6 |
| AZ | 5 |
| TX | 5 |
| MP | 4 |
| AL | 4 |
| WA | 4 |
| CO | 3 |
| NY | 3 |
| AS | 3 |
| MI | 2 |
| IL | 2 |
| OH | 2 |
| WY | 2 |
| MD | 2 |
| NM | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 113 |
| Account opening, closing, or management | 35 |
| Problem caused by your funds being low | 22 |
| Closing an account | 19 |
| Deposits and withdrawals | 15 |
| Opening an account | 13 |
| Problem with a lender or other company charging your account | 12 |
| Trouble during payment process | 9 |
| Incorrect information on your report | 8 |
| Problems caused by my funds being low | 8 |
| Improper use of your report | 6 |
| Making/receiving payments, sending money | 6 |
| Managing the loan or lease | 5 |
| Closing on a mortgage | 5 |
| Repossession | 5 |
| Loan servicing, payments, escrow account | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Attempts to collect debt not owed | 3 |
| Fraud or scam | 3 |
| Problem with the payoff process at the end of the loan | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 7 | 100% |
| 2013 | 20 | 100% |
| 2014 | 19 | 94.7% |
| 2015 | 15 | 93.3% |
| 2016 | 13 | 100% |
| 2017 | 24 | 100% |
| 2018 | 21 | 100% |
| 2019 | 22 | 100% |
| 2020 | 16 | 93.8% |
| 2021 | 32 | 96.9% |
| 2022 | 22 | 100% |
| 2023 | 29 | 100% |
| 2024 | 32 | 96.9% |
| 2025 | 40 | 100% |
| 2026 | 33 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Bank of Hawaii Corporation
Bank of Hawaii Corporation's 346 logged complaints stay concentrated: only 38 states show a filing. Only 32.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25.
Bank of Hawaii Corporation answers 98.6% of complaints inside the CFPB's tracked window and closes 71.7% with a written explanation. 25.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of Hawaii Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bank of Hawaii Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 346.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Block, Inc. Δ 0.0 pts · 66.9K complaints 98.6%timely
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bank of Hawaii Corporation (98.6% timely; 25.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture