Bank of Hawaii Corporation
346 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bank of Hawaii Corporation complaint mix by product
- Checking or 180 57.5% – 28% relief
- Bank account 67 21.4% – 24% relief
- Mortgage 28 8.9% – 29% relief
- Debt collection 10 3.2% – 20% relief
- Vehicle loan 10 3.2% – 10% relief
- Credit reporting, 9 2.9% – 22% relief
- Credit reporting 9 2.9% – 0% relief
How Bank of Hawaii Corporation's 346 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 180 |
| Bank account or service | 67 |
| Mortgage | 28 |
| Debt collection | 10 |
| Vehicle loan or lease | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Credit reporting or other personal consumer reports | 9 |
| Payday loan, title loan, or personal loan | 7 |
| Consumer Loan | 6 |
| Credit card or prepaid card | 6 |
| Money transfer, virtual currency, or money service | 5 |
| Credit card | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Prepaid card | 1 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| HI | 211 |
| CA | 27 |
| GU | 15 |
| FL | 8 |
| NV | 7 |
| OR | 6 |
| AZ | 5 |
| TX | 5 |
| MP | 4 |
| AL | 4 |
| WA | 4 |
| CO | 3 |
| NY | 3 |
| AS | 3 |
| MI | 2 |
| IL | 2 |
| OH | 2 |
| WY | 2 |
| MD | 2 |
| NM | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 113 |
| Account opening, closing, or management | 35 |
| Problem caused by your funds being low | 22 |
| Closing an account | 19 |
| Deposits and withdrawals | 15 |
| Opening an account | 13 |
| Problem with a lender or other company charging your account | 12 |
| Trouble during payment process | 9 |
| Incorrect information on your report | 8 |
| Problems caused by my funds being low | 8 |
| Improper use of your report | 6 |
| Making/receiving payments, sending money | 6 |
| Managing the loan or lease | 5 |
| Closing on a mortgage | 5 |
| Repossession | 5 |
| Loan servicing, payments, escrow account | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Attempts to collect debt not owed | 3 |
| Fraud or scam | 3 |
| Problem with the payoff process at the end of the loan | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 7 | 100% |
| 2013 | 20 | 100% |
| 2014 | 19 | 94.7% |
| 2015 | 15 | 93.3% |
| 2016 | 13 | 100% |
| 2017 | 24 | 100% |
| 2018 | 21 | 100% |
| 2019 | 22 | 100% |
| 2020 | 16 | 93.8% |
| 2021 | 32 | 96.9% |
| 2022 | 22 | 100% |
| 2023 | 29 | 100% |
| 2024 | 32 | 96.9% |
| 2025 | 40 | 100% |
| 2026 | 33 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Bank of Hawaii Corporation
Bank of Hawaii Corporation's 346 logged complaints stay concentrated: only 38 states show a filing on record. Only 32.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.
Bank of Hawaii Corporation answers 98.6% of complaints inside the CFPB's tracked window and closes 71.7% with a written explanation. 25.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bank of Hawaii Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Bank of Hawaii Corporation have?
346, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Bank of Hawaii Corporation respond to complaints on time?
98.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Bank of Hawaii Corporation?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.