Company Complaint Rankings

Top 50 companies by CFPB complaint volume

Note: Larger companies with more customers naturally receive more complaints. High complaint volume does not necessarily indicate poor service. Consider complaint numbers in the context of each company's customer base.

Rank	Company	Complaints	Timely %	Relief %	Top Product	States
1	TRANSUNION INTERMEDIATE HOLDINGS, INC.	4.4M	100%	58.9%	Credit reporting or other personal consumer reports	62
2	EQUIFAX, INC.	4.3M	100%	48.7%	Credit reporting or other personal consumer reports	63
3	Experian Information Solutions Inc.	3.9M	100%	9.9%	Credit reporting or other personal consumer reports	63
4	BANK OF AMERICA, NATIONAL ASSOCIATION	181.5K	97.6%	31%	Mortgage	62
5	WELLS FARGO & COMPANY	170.3K	97.8%	20.1%	Mortgage	63
6	JPMORGAN CHASE & CO.	170.2K	99.9%	19.4%	Checking or savings account	63
7	CAPITAL ONE FINANCIAL CORPORATION	164.5K	99.9%	20.3%	Credit card	63
8	CITIBANK, N.A.	136.4K	99.7%	37%	Credit card	63
9	SYNCHRONY FINANCIAL	80.4K	99.5%	30.8%	Credit card	61
10	Resurgent Capital Services L.P.	69.0K	100%	20.4%	Debt collection	59
11	Block, Inc.	66.9K	98.6%	0.2%	Money transfer, virtual currency, or money service	59
12	ENCORE CAPITAL GROUP INC.	62.6K	100%	36%	Debt collection	57
13	Portfolio Recovery Associates, LLC	61.5K	98.8%	37.8%	Debt collection	58
14	LEXISNEXIS	58.8K	98.9%	24.3%	Credit reporting or other personal consumer reports	57
15	CBC Companies, Inc.	58.7K	100%	55.3%	Credit reporting or other personal consumer reports	57
16	AMERICAN EXPRESS COMPANY	57.6K	99.7%	29.4%	Credit card	60
17	U.S. BANCORP	48.4K	99.8%	33.3%	Checking or savings account	60
18	NAVY FEDERAL CREDIT UNION	47.3K	100%	19.2%	Checking or savings account	59
19	CL Holdings LLC	47.0K	100%	13.5%	Debt collection	61
20	Bread Financial Holdings, Inc.	47.0K	100%	43.3%	Credit card or prepaid card	58
21	DISCOVER BANK	44.5K	100%	28.6%	Credit card	62
22	Navient Solutions, LLC.	43.6K	100%	5.9%	Student loan	61
23	Paypal Holdings, Inc	38.9K	99.9%	33.2%	Money transfer, virtual currency, or money service	62
24	Ocwen Financial Corporation	37.6K	98.5%	4.6%	Mortgage	62
25	TD BANK US HOLDING COMPANY	36.3K	100%	34.6%	Checking or savings account	58
26	Early Warning Services, LLC	35.5K	100%	0%	Money transfer, virtual currency, or money service	59
27	PNC Bank N.A.	31.6K	99.7%	12.3%	Checking or savings account	57
28	ALLY FINANCIAL INC.	29.1K	100%	12.1%	Vehicle loan or lease	57
29	BARCLAYS BANK DELAWARE	27.6K	100%	15.3%	Credit card	57
30	MOHELA	27.4K	68.6%	4.8%	Student loan	59
31	CCS Financial Services, Inc.	27.0K	84.5%	14.3%	Debt collection	56
32	Nelnet, Inc.	26.6K	99.7%	0.2%	Student loan	57
33	Chime Financial Inc	25.3K	99.9%	7.9%	Checking or savings account	53
34	TRUIST FINANCIAL CORPORATION	23.4K	98.9%	10.7%	Checking or savings account	57
35	I.C. System, Inc.	23.3K	99.9%	4.5%	Debt collection	57
36	Pending Company Match	21.7K	99.8%	0.8%	Credit reporting or other personal consumer reports	56
37	TRANSWORLD SYSTEMS INC	20.7K	99.9%	0%	Debt collection	58
38	National Credit Systems,Inc.	20.0K	98.7%	0%	Debt collection	54
39	GOLDMAN SACHS BANK USA	19.9K	99.8%	29.5%	Credit card	57
40	NATIONSTAR MORTGAGE LLC	19.3K	99.3%	1.7%	Mortgage	57
41	UNITED SERVICES AUTOMOBILE ASSOCIATION	19.0K	99.6%	16.4%	Checking or savings account	59
42	Fidelity National Information Services, Inc. (FNIS)	18.8K	99.9%	0%	Credit reporting or other personal consumer reports	56
43	Shellpoint Partners, LLC	18.6K	99.2%	2%	Mortgage	57
44	CITIZENS FINANCIAL GROUP, INC.	17.7K	100%	19.6%	Checking or savings account	55
45	Kriya Capital, LLC	16.7K	99.9%	84%	Debt collection	56
46	AES/PHEAA	16.5K	99.9%	22.9%	Student loan	59
47	SANTANDER HOLDINGS USA, INC.	16.4K	99.9%	24.4%	Credit reporting or other personal consumer reports	55
48	SELECT PORTFOLIO SERVICING, INC.	16.2K	99.6%	0.9%	Mortgage	54
49	Affirm Holdings, Inc	15.9K	99.9%	0%	Credit reporting or other personal consumer reports	56
50	Mr. Cooper Group Inc.	15.4K	100%	0.2%	Mortgage	56

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Compiled byPlaincomplaint Editorial, Health Issues Editorial Team