ProCollect, Inc.
5.9K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ProCollect, Inc. complaint mix by product
- Debt collection 5K 81.1% – 0% relief
- Credit reporting 757 12.7% – 0% relief
- Credit reporting, 339 5.7% – 0% relief
- Credit reporting 13 0.2% – 0% relief
- Debt or 11 0.2% – 0% relief
- Credit card 2 0.0% – 0% relief
- Mortgage 2 0.0% – 0% relief
How ProCollect, Inc.'s 5.9K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 4.8K |
| Credit reporting or other personal consumer reports | 757 |
| Credit reporting, credit repair services, or other personal consumer reports | 339 |
| Credit reporting | 13 |
| Debt or credit management | 11 |
| Credit card | 2 |
| Mortgage | 2 |
| Checking or savings account | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 2.9K |
| FL | 524 |
| GA | 348 |
| MS | 255 |
| LA | 249 |
| CA | 163 |
| NC | 138 |
| MI | 129 |
| AL | 86 |
| IL | 79 |
| NY | 65 |
| VA | 64 |
| TN | 64 |
| AZ | 63 |
| AR | 63 |
| OH | 63 |
| SC | 60 |
| PA | 55 |
| OK | 54 |
| MD | 50 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.0K |
| Written notification about debt | 892 |
| False statements or representation | 654 |
| Incorrect information on your report | 571 |
| Took or threatened to take negative or legal action | 538 |
| Communication tactics | 278 |
| Cont'd attempts collect debt not owed | 251 |
| Improper use of your report | 215 |
| Problem with a company's investigation into an existing problem | 195 |
| Disclosure verification of debt | 124 |
| Problem with a credit reporting company's investigation into an existing problem | 91 |
| Threatened to contact someone or share information improperly | 34 |
| Electronic communications | 23 |
| Improper contact or sharing of info | 17 |
| Incorrect information on credit report | 11 |
| Problem with a company's investigation into an existing issue | 9 |
| Credit monitoring or identity theft protection services | 6 |
| Problem with fraud alerts or security freezes | 5 |
| Problem with customer service | 4 |
| Confusing or missing disclosures | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 19 | 78.9% |
| 2014 | 85 | 96.5% |
| 2015 | 142 | 100% |
| 2016 | 160 | 98.8% |
| 2017 | 271 | 99.3% |
| 2018 | 254 | 97.2% |
| 2019 | 184 | 100% |
| 2020 | 242 | 100% |
| 2021 | 321 | 100% |
| 2022 | 395 | 99.5% |
| 2023 | 520 | 96.2% |
| 2024 | 886 | 87.8% |
| 2025 | 1.5K | 75.8% |
| 2026 | 968 | 93.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About ProCollect, Inc.
ProCollect, Inc.'s 5,945 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. 43.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
ProCollect, Inc. answers 90.4% of complaints inside the CFPB's tracked window and closes 99.7% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ProCollect, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does ProCollect, Inc. have?
5,945, per the CFPB's public complaint count for this company (see the full breakdown above).
Does ProCollect, Inc. respond to complaints on time?
90.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about ProCollect, Inc.?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.