CFPB · Single-product concentration
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
7.7K CFPB complaints · 81.6% in "Debt collection" · top issue Attempts to collect debt not owed.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: 81.6% of 7.7K CFPB complaints sit in "Debt collection". Timely 99.6% · relief 9.2%. Allegations, not findings.
- Volume rank #86 of 342
- Single-product concentration
- +5137% filings 2019 to 2026
CFPB relief outcome brief
CCDB company rowland-avenue-management-inc-a-ka-columbia-debt-recovery-llc-d-b-a-genesis
9.2% relief · 99.6% timely · 7.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Alexander-Rose Assoc, Inc. (9.2% relief)
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis closes 9.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 7.7K filings include narrative text
41.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis complaint mix by product
- Debt collection 6K 81.6% – 9% relief
- Credit reporting 1K 15.9% – 10% relief
- Credit reporting, 151 2.0% – 0% relief
- Debt or 23 0.3% – 17% relief
- Credit card 13 0.2% – 0% relief
- Credit card 6 0.1% – 0% relief
- Checking or 1 0.0% – 0% relief
Heavy-volume mix: how Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 7.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6.3K |
| Credit reporting or other personal consumer reports | 1.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 151 |
| Debt or credit management | 23 |
| Credit card | 13 |
| Credit card or prepaid card | 6 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
Nationwide filing states for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 23.2% of this company's filings
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.4K
- +5137% vs 2019
Top States
| State | Complaints |
|---|---|
| TX | 1.8K |
| CA | 922 |
| FL | 907 |
| GA | 619 |
| WA | 321 |
| AZ | 297 |
| NC | 277 |
| TN | 232 |
| IL | 196 |
| MD | 192 |
| CO | 186 |
| NV | 155 |
| NY | 154 |
| VA | 148 |
| SC | 128 |
| PA | 119 |
| OH | 98 |
| MI | 96 |
| LA | 81 |
| NJ | 81 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.9K |
| False statements or representation | 1.3K |
| Written notification about debt | 906 |
| Incorrect information on your report | 754 |
| Took or threatened to take negative or legal action | 694 |
| Improper use of your report | 295 |
| Communication tactics | 286 |
| Problem with a company's investigation into an existing problem | 269 |
| Electronic communications | 127 |
| Threatened to contact someone or share information improperly | 68 |
| Problem with a credit reporting company's investigation into an existing problem | 34 |
| Problem with a company's investigation into an existing issue | 14 |
| Credit monitoring or identity theft protection services | 10 |
| Unauthorized withdrawals or charges | 7 |
| Confusing or missing disclosures | 5 |
| Identity theft protection or other monitoring services | 4 |
| Charged upfront or unexpected fees | 4 |
| Getting a credit card | 4 |
| Didn't provide services promised | 4 |
| Problem when making payments | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 27 | 100% |
| 2020 | 75 | 86.7% |
| 2021 | 101 | 84.2% |
| 2022 | 345 | 100% |
| 2023 | 706 | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 3.0K | 100% |
| 2026 | 1.4K | 99.9% |
Source: CFPB Consumer Complaint Database
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis filings cluster in one product
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 7,710 logged complaints reach a nationwide footprint - 54 states have at least one filing. 41.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-26.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis answers 99.6% of complaints inside the CFPB's tracked window and closes 88.5% with a written explanation. 9.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis (#86 of 342; 99.6% timely; 9.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration