Total complaints
5.6K
Filed since 2019
2026 data Public-data reference. official source
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
5.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5.6K consumer complaints filed with the CFPB
This profile shows Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's complaint history from CFPB public records. 5,608 consumers have filed complaints since 2019. The company has a 99.6% timely response rate and has provided relief in 8.9% of cases.
5.6K
Total Complaints
99.6%
Timely Response
0%
Disputed
8.9%
Relief Provided
54
States Active
2019
Since
Timely response
99.6%
CFPB-tracked response window
Relief rate
8.9%
Closed with monetary or non-monetary relief
Timely response rate 99.6%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.9%
Industry median
Share closed with monetary or non-monetary relief.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis complaint mix by product
- Debt collection 5K 80.6% – 9% relief
- Credit reporting 930 16.6% – 9% relief
- Credit reporting, 125 2.2% – 0% relief
- Debt or 18 0.3% – 17% relief
- Credit card 9 0.2% – 0% relief
- Credit card 4 0.1% – 0% relief
- Checking or 1 0.0% – 0% relief
How Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 5.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 4.5K |
| Credit reporting or other personal consumer reports | 930 |
| Credit reporting, credit repair services, or other personal consumer reports | 125 |
| Debt or credit management | 18 |
| Credit card | 9 |
| Credit card or prepaid card | 4 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.3K |
| CA | 647 |
| FL | 644 |
| GA | 456 |
| WA | 222 |
| AZ | 209 |
| NC | 204 |
| TN | 186 |
| MD | 151 |
| IL | 139 |
| CO | 125 |
| NV | 120 |
| NY | 115 |
| VA | 110 |
| SC | 103 |
| PA | 93 |
| MI | 71 |
| OH | 68 |
| LA | 60 |
| AL | 59 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.1K |
| False statements or representation | 818 |
| Written notification about debt | 674 |
| Incorrect information on your report | 582 |
| Took or threatened to take negative or legal action | 531 |
| Improper use of your report | 230 |
| Communication tactics | 219 |
| Problem with a company's investigation into an existing problem | 198 |
| Electronic communications | 93 |
| Threatened to contact someone or share information improperly | 54 |
| Problem with a credit reporting company's investigation into an existing problem | 25 |
| Problem with a company's investigation into an existing issue | 9 |
| Credit monitoring or identity theft protection services | 8 |
| Unauthorized withdrawals or charges | 7 |
| Identity theft protection or other monitoring services | 4 |
| Confusing or missing disclosures | 4 |
| Getting a credit card | 3 |
| Problem when making payments | 3 |
| Problem with customer service | 3 |
| Problem with a purchase shown on your statement | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 19 | 100% |
| 2020 | 61 | 85.2% |
| 2021 | 84 | 83.3% |
| 2022 | 280 | 100% |
| 2023 | 551 | 100% |
| 2024 | 1.7K | 99.9% |
| 2025 | 2.2K | 100% |
| 2026 | 710 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has accumulated 5,608 consumer complaints in the CFPB public database, with filings active across 54 U.S. states. Of those submissions, 1,571 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis reports a 99.6% timely-response rate and has closed 89.1% of cases with a written explanation to the consumer. 8.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis have?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has received 5,608 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to complaints on time?
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis has a 99.6% timely response rate to CFPB complaints.
What is the most common complaint about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
The most common issue reported against Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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