Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
7.7K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis complaint mix by product
- Debt collection 6K 81.6% – 9% relief
- Credit reporting 1K 15.9% – 10% relief
- Credit reporting, 151 2.0% – 0% relief
- Debt or 23 0.3% – 17% relief
- Credit card 13 0.2% – 0% relief
- Credit card 6 0.1% – 0% relief
- Checking or 1 0.0% – 0% relief
How Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 7.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6.3K |
| Credit reporting or other personal consumer reports | 1.2K |
| Credit reporting, credit repair services, or other personal consumer reports | 151 |
| Debt or credit management | 23 |
| Credit card | 13 |
| Credit card or prepaid card | 6 |
| Checking or savings account | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.8K |
| CA | 922 |
| FL | 907 |
| GA | 619 |
| WA | 321 |
| AZ | 297 |
| NC | 277 |
| TN | 232 |
| IL | 196 |
| MD | 192 |
| CO | 186 |
| NV | 155 |
| NY | 154 |
| VA | 148 |
| SC | 128 |
| PA | 119 |
| OH | 98 |
| MI | 96 |
| LA | 81 |
| NJ | 81 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.9K |
| False statements or representation | 1.3K |
| Written notification about debt | 906 |
| Incorrect information on your report | 754 |
| Took or threatened to take negative or legal action | 694 |
| Improper use of your report | 295 |
| Communication tactics | 286 |
| Problem with a company's investigation into an existing problem | 269 |
| Electronic communications | 127 |
| Threatened to contact someone or share information improperly | 68 |
| Problem with a credit reporting company's investigation into an existing problem | 34 |
| Problem with a company's investigation into an existing issue | 14 |
| Credit monitoring or identity theft protection services | 10 |
| Unauthorized withdrawals or charges | 7 |
| Confusing or missing disclosures | 5 |
| Identity theft protection or other monitoring services | 4 |
| Charged upfront or unexpected fees | 4 |
| Getting a credit card | 4 |
| Didn't provide services promised | 4 |
| Problem when making payments | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 27 | 100% |
| 2020 | 75 | 86.7% |
| 2021 | 101 | 84.2% |
| 2022 | 345 | 100% |
| 2023 | 706 | 100% |
| 2024 | 2.1K | 100% |
| 2025 | 3.0K | 100% |
| 2026 | 1.4K | 99.9% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis's 7,710 logged complaints reach a nationwide footprint - 54 states have at least one filing on record. 41.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-26.
Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis answers 99.6% of complaints inside the CFPB's tracked window and closes 88.5% with a written explanation. 9.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis have?
7,710, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.