CFPB · Faster timely-response band
Sunrise Credit Services, Inc
6.5K CFPB complaints · 99.9% timely (fast band) · top issue Attempts to collect debt not owed.
Sunrise Credit Services, Inc answers 99.9% on time (upper third) across 6.5K filings. Relief 0.9% · top product Debt collection. Allegations, not findings.
- Faster timely-response band
- +9560% filings 2013 to 2026
CFPB relief outcome brief
CCDB company sunrise-credit-services-inc
0.9% relief · 99.9% timely · 6.5K filings · Debt collection
Same-product relief peers
Nearest relief peer: Frontline Asset Strategies, LLC (0.9% relief)
Sunrise Credit Services, Inc closes 0.9% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sunrise Credit Services, Inc scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (4/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
4 / 100 percentile-benchmarked
0.9% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.5% of complaints closed with an explanation to the consumer
How 6.5K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sunrise Credit Services, Inc complaint mix by product
- Debt collection 5K 82.0% – 1% relief
- Credit reporting 895 13.7% – 0% relief
- Credit reporting, 230 3.5% – 0% relief
- Student loan 20 0.3% – 10% relief
- Debt or 16 0.2% – 0% relief
- Credit card 14 0.2% – 0% relief
- Checking or 3 0.0% – 0% relief
Heavy-volume mix: how Sunrise Credit Services, Inc's 6.5K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 5.4K |
| Credit reporting or other personal consumer reports | 895 |
| Credit reporting, credit repair services, or other personal consumer reports | 230 |
| Student loan | 20 |
| Debt or credit management | 16 |
| Credit card | 14 |
| Checking or savings account | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Consumer Loan | 2 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
| Mortgage | 1 |
| Bank account or service | 1 |
| Credit reporting | 1 |
Nationwide filing states for Sunrise Credit Services, Inc
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 13.9% of this company's filings
Sunrise Credit Services, Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 1.4K
- +9560% vs 2013
Volume vs. relief
Where Sunrise Credit Services, Inc sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Sunrise Credit Services, Inc files more complaint volume than 73% of them, and closes complaints with relief more often than 39% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 6,546 · Closed with relief: 0.9%
Top States
| State | Complaints |
|---|---|
| TX | 907 |
| FL | 671 |
| CA | 545 |
| GA | 436 |
| NY | 420 |
| PA | 352 |
| NC | 274 |
| IL | 268 |
| NJ | 227 |
| OH | 203 |
| MD | 182 |
| MI | 167 |
| SC | 155 |
| LA | 145 |
| VA | 138 |
| AL | 131 |
| TN | 101 |
| MO | 99 |
| MS | 97 |
| AZ | 97 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.6K |
| Written notification about debt | 889 |
| Took or threatened to take negative or legal action | 626 |
| Incorrect information on your report | 612 |
| False statements or representation | 556 |
| Communication tactics | 351 |
| Improper use of your report | 287 |
| Problem with a company's investigation into an existing problem | 174 |
| Cont'd attempts collect debt not owed | 112 |
| Electronic communications | 84 |
| Problem with a credit reporting company's investigation into an existing problem | 45 |
| Disclosure verification of debt | 37 |
| Threatened to contact someone or share information improperly | 35 |
| Improper contact or sharing of info | 14 |
| Dealing with my lender or servicer | 9 |
| Credit monitoring or identity theft protection services | 7 |
| Problem with customer service | 6 |
| Dealing with your lender or servicer | 6 |
| Getting a credit card | 6 |
| Taking/threatening an illegal action | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 15 | 100% |
| 2014 | 50 | 100% |
| 2015 | 61 | 100% |
| 2016 | 84 | 98.8% |
| 2017 | 115 | 100% |
| 2018 | 149 | 100% |
| 2019 | 146 | 99.3% |
| 2020 | 219 | 100% |
| 2021 | 300 | 99.7% |
| 2022 | 359 | 100% |
| 2023 | 489 | 100% |
| 2024 | 1.2K | 100% |
| 2025 | 1.9K | 100% |
| 2026 | 1.4K | 99.9% |
Source: CFPB Consumer Complaint Database
Sunrise Credit Services, Inc in the faster-timely third
Sunrise Credit Services, Inc's 6,546 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 37.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25. Timely response 99.9% sits in the upper third of the corpus.
Sunrise Credit Services, Inc answers 99.9% of complaints inside the CFPB's tracked window (timely band: fast) and closes 0.9% with relief; 98.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sunrise Credit Services, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sunrise Credit Services, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 6.5K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sunrise Credit Services, Inc (#92 of 342; 99.9% timely; 0.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Faster timely-response band