Customer service/Customer relations

283 consumer complaints across 107 companies

This page tracks consumer complaints about "Customer service/Customer relations" filed with the CFPB. 283 complaints mention this issue across 107 companies. The most affected product category is "Other financial service".

283
Total Complaints
107
Companies
Other financial service
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 Fidelity National Information Services, Inc. (FNIS) 25
2 Bank of America, National Association 25
3 JPMorgan Chase & Co. 19
4 First Data Corporation 16
5 Citibank, N.a. 16
6 Wells Fargo & Company 13
7 Western Union Company, the 10
8 John C. Heath, Attorney at Law, PLLC 8
9 Navy Federal Credit Union 5
10 American Express Company 5
11 U.S. Bancorp 5
12 Moneygram Payment Systems Worldwide Inc 5
13 Money Management International, Inc. 4
14 Global Client Solutions, LLC 4
15 Ditech Financial LLC 4
16 Fifth Third Financial Corporation 3
17 TD Bank Us Holding Company 3
18 Securus J Holdings, LLC 3
19 PNC Bank N.A. 3
20 Suntrust Banks, Inc. 3
21 Nationwide Biweekly Administration, Inc. 3
22 Pentagon Federal Credit Union 2
23 Mb Financial, Inc. 2
24 Capital One Financial Corporation 2
25 Paypal Holdings, Inc 2
26 Financial Rescue, LLC 2
27 Factual Data Corp. 2
28 CrossCheck, Inc. 2
29 Synchrony Financial 2
30 American Consumer Credit Counseling, Inc. 2
31 DFC Global Corp. 2
32 Ocwen Financial Corporation 2
33 Cng Financial Corporation 2
34 DMB Financial, LLC 2
35 Citizens Financial Group, Inc. 2
36 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 2
37 Solidus Group LLC. 1
38 Comerica 1
39 Advanced Resolution Services Inc. 1
40 Apple Law Group, Inc. 1
41 Coast 2 Coast Funding Group 1
42 Encore Capital Group Inc. 1
43 Rausch, Sturm, Israel, Enerson & Hornik, LLP 1
44 Bbva Financial Corporation 1
45 First Advantage Corporation 1
46 Global Payments Check Services, Inc. 1
47 Churchill Debt Settlement 1
48 Ally Financial Inc. 1
49 First Republic Bank 1
50 Continental Finance Company, LLC 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Customer service/Customer relations" Complaints

The CFPB public record contains 283 consumer complaints tagged with the issue "Customer service/Customer relations", distributed across 107 distinct companies that have been named as the respondent on at least one filing. That mid-range spread suggests the issue recurs across a meaningful slice of the market without being universal, worth checking whether it clusters inside one product category or one business model.

The most common product category where "Customer service/Customer relations" is raised is "Other financial service". See our methodology for how CFPB complaint routing and product-issue pairings work.

How to read complaint data responsibly

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Customer service/Customer relations" reflects consumer perception, not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Customer service/Customer relations", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional, this page is informational only.

Read our methodology - how this data is sourced, computed, and verified.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.