CFPB · Narrative-heavy record
Mb Financial, Inc.
173 CFPB complaints · 41.6% with narratives · top issue Trouble during payment process.
Mb Financial, Inc.: 41.6% of 173 filings include consumer narratives. Timely 79.2% · relief 24.3% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- +1600% filings 2015 to 2019
CFPB relief outcome brief
CCDB company mb-financial-inc
24.3% relief · 79.2% timely · 173 filings · Mortgage
Same-product relief peers
Nearest relief peer: Wyndham Capital Mortgage, Inc. (24% relief)
Mb Financial, Inc. closes 24.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Mb Financial, Inc.'s 173 filings include narrative text
41.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mb Financial, Inc. complaint mix by product
- Mortgage 87 55.1% – 25% relief
- Checking or 23 14.6% – 9% relief
- Bank account 20 12.7% – 40% relief
- Credit reporting, 15 9.5% – 27% relief
- Money transfer, 5 3.2% – 20% relief
- Debt collection 4 2.5% – 0% relief
- Vehicle loan 4 2.5% – 0% relief
How Mb Financial, Inc.'s 173 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 87 |
| Checking or savings account | 23 |
| Bank account or service | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 15 |
| Money transfer, virtual currency, or money service | 5 |
| Debt collection | 4 |
| Vehicle loan or lease | 4 |
| Credit card or prepaid card | 4 |
| Credit card | 3 |
| Other financial service | 2 |
| Consumer Loan | 2 |
| Prepaid card | 2 |
| Payday loan, title loan, or personal loan | 2 |
Where Mb Financial, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 28.9% of this company's filings
Mb Financial, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2019
- 17
- +1600% vs 2015
Top States
| State | Complaints |
|---|---|
| IL | 50 |
| NY | 33 |
| CA | 16 |
| FL | 14 |
| TX | 10 |
| GA | 7 |
| MI | 5 |
| AZ | 4 |
| PA | 4 |
| VA | 4 |
| OR | 3 |
| MA | 2 |
| IN | 2 |
| CT | 2 |
| NC | 2 |
| OH | 2 |
| AR | 1 |
| MD | 1 |
| MO | 1 |
| UT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 33 |
| Loan servicing, payments, escrow account | 26 |
| Managing an account | 15 |
| Struggling to pay mortgage | 12 |
| Incorrect information on your report | 12 |
| Account opening, closing, or management | 10 |
| Improper use of your report | 5 |
| Closing an account | 4 |
| Closing on a mortgage | 4 |
| Using a debit or ATM card | 3 |
| Deposits and withdrawals | 3 |
| Managing the loan or lease | 3 |
| Settlement process and costs | 3 |
| Problems caused by my funds being low | 3 |
| Opening an account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Customer service / Customer relations | 2 |
| Other | 2 |
| Loan modification,collection,foreclosure | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 52 | 73.1% |
| 2017 | 48 | 85.4% |
| 2018 | 55 | 83.6% |
| 2019 | 17 | 64.7% |
Source: CFPB Consumer Complaint Database
Mb Financial, Inc.'s narrative-rich complaint ledger
Mb Financial, Inc.'s 173 logged complaints stay concentrated: only 24 states show a filing. 41.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2019-04-26.
Mb Financial, Inc. answers 79.2% of complaints inside the CFPB's tracked window and closes 75.7% with a written explanation. 24.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mb Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mb Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 173.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 79.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mb Financial, Inc. (79.2% timely; 24.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record