CFPB · Narrative-heavy record
American Consumer Credit Counseling, Inc.
9 CFPB complaints · 66.7% with narratives · top issue Didn't provide services promised.
American Consumer Credit Counseling, Inc.: 66.7% of 9 filings include consumer narratives. Timely 100% · relief 11.1% · top product Credit reporting, credit repair services, or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- +50% filings 2017 to 2025
CFPB relief outcome brief
CCDB company american-consumer-credit-counseling-inc
11.1% relief · 100% timely · 9 filings · Credit reporting, credit repair services, or other personal consumer reports
Same-product relief peers
Nearest relief peer: Tally Technologies (9.9% relief)
American Consumer Credit Counseling, Inc. closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
American Consumer Credit Counseling, Inc. complaint mix by product
- Credit reporting, 4 44.4% – 0% relief
- Debt or 3 33.3% – 33% relief
- Other financial 2 22.2% – 0% relief
How American Consumer Credit Counseling, Inc.'s 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Debt or credit management | 3 |
| Other financial service | 2 |
Where American Consumer Credit Counseling, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 22.2% of this company's filings
American Consumer Credit Counseling, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 3
- +50% vs 2017
Top States
| State | Complaints |
|---|---|
| FL | 2 |
| CA | 2 |
| NJ | 1 |
| WA | 1 |
| GA | 1 |
| NV | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Didn't provide services promised | 2 |
| Customer service / Customer relations | 2 |
| Fraud or scam | 2 |
| Problem with customer service | 1 |
| Unauthorized withdrawals or charges | 1 |
| Excessive fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 100% |
| 2019 | 1 | 100% |
| 2020 | 1 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 100% |
| 2025 | 3 | 100% |
Source: CFPB Consumer Complaint Database
American Consumer Credit Counseling, Inc.'s narrative-rich complaint ledger
American Consumer Credit Counseling, Inc.'s 9 logged complaints stay concentrated: only 7 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2025-09-12.
American Consumer Credit Counseling, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Didn't provide services promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about American Consumer Credit Counseling, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for American Consumer Credit Counseling, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for American Consumer Credit Counseling, Inc. (100% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record