CFPB · Single-product concentration
Bonneville Billing and Collections
562 CFPB complaints · 88.1% in "Debt collection" · top issue Written notification about debt.
Bonneville Billing and Collections: 88.1% of 562 CFPB complaints sit in "Debt collection". Timely 100% · relief 0.2%. Allegations, not findings.
- Single-product concentration
- +1800% filings 2013 to 2026
CFPB relief outcome brief
CCDB company bonneville-billing-and-collections
0.2% relief · 100% timely · 562 filings · Debt collection
Same-product relief peers
Nearest relief peer: NCB Management Services Inc. (0.2% relief)
Bonneville Billing and Collections closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Bonneville Billing and Collections's 562 filings include narrative text
43.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bonneville Billing and Collections complaint mix by product
- Debt collection 495 88.2% – 0% relief
- Credit reporting, 35 6.2% – 0% relief
- Credit reporting 27 4.8% – 0% relief
- Debt or 1 0.2% – 0% relief
- Checking or 1 0.2% – 0% relief
- Bank account 1 0.2% – 0% relief
- Credit reporting 1 0.2% – 0% relief
How Bonneville Billing and Collections's 562 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 495 |
| Credit reporting, credit repair services, or other personal consumer reports | 35 |
| Credit reporting or other personal consumer reports | 27 |
| Debt or credit management | 1 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
| Credit reporting | 1 |
| Credit card | 1 |
Where Bonneville Billing and Collections complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 25.6% of this company's filings
Bonneville Billing and Collections rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 76
- +1800% vs 2013
Top States
| State | Complaints |
|---|---|
| UT | 144 |
| OR | 106 |
| ID | 88 |
| WA | 70 |
| CA | 26 |
| TX | 21 |
| WY | 14 |
| NV | 13 |
| FL | 11 |
| AZ | 10 |
| PA | 5 |
| CO | 5 |
| OK | 4 |
| MS | 4 |
| GA | 4 |
| MN | 4 |
| MA | 2 |
| HI | 2 |
| LA | 2 |
| IA | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Written notification about debt | 153 |
| Attempts to collect debt not owed | 115 |
| Took or threatened to take negative or legal action | 49 |
| False statements or representation | 46 |
| Communication tactics | 43 |
| Incorrect information on your report | 40 |
| Cont'd attempts collect debt not owed | 39 |
| Disclosure verification of debt | 29 |
| Improper use of your report | 13 |
| Threatened to contact someone or share information improperly | 7 |
| Improper contact or sharing of info | 7 |
| Problem with a company's investigation into an existing problem | 5 |
| Taking/threatening an illegal action | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Electronic communications | 2 |
| Problem with customer service | 1 |
| Closing an account | 1 |
| Account opening, closing, or management | 1 |
| Incorrect information on credit report | 1 |
| Forbearance / Workout plans | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 100% |
| 2014 | 26 | 100% |
| 2015 | 26 | 100% |
| 2016 | 33 | 100% |
| 2017 | 33 | 100% |
| 2018 | 31 | 100% |
| 2019 | 42 | 100% |
| 2020 | 27 | 100% |
| 2021 | 39 | 100% |
| 2022 | 32 | 100% |
| 2023 | 26 | 100% |
| 2024 | 50 | 100% |
| 2025 | 117 | 100% |
| 2026 | 76 | 100% |
Source: CFPB Consumer Complaint Database
Bonneville Billing and Collections filings cluster in one product
Bonneville Billing and Collections's 562 logged complaints stay concentrated: only 37 states show a filing. 43.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-13.
Bonneville Billing and Collections answers 100% of complaints inside the CFPB's tracked window and closes 99.6% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Written notification about debt."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bonneville Billing and Collections.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bonneville Billing and Collections: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 562.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bonneville Billing and Collections (100% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration