CFPB · Diversified product mix
Bancorpsouth Bank
229 CFPB complaints · diversified mix (top product 33.2%) · top issue Managing an account.
Bancorpsouth Bank: top product "Mortgage" is only 33.2% of 229 - multi-bucket mix. Timely 96.9% · relief 17.5%. Allegations, not findings.
- Diversified product mix
- +3800% filings 2011 to 2021
CFPB relief outcome brief
CCDB company bancorpsouth-bank
17.5% relief · 96.9% timely · 229 filings · Mortgage
Same-product relief peers
Nearest relief peer: PHH Mortgage Services Corporation (17.2% relief)
Bancorpsouth Bank closes 17.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 229 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bancorpsouth Bank complaint mix by product
- Mortgage 76 34.5% – 13% relief
- Bank account 63 28.6% – 18% relief
- Checking or 53 24.1% – 25% relief
- Credit card 8 3.6% – 38% relief
- Credit card 8 3.6% – 13% relief
- Credit reporting, 7 3.2% – 0% relief
- Consumer Loan 5 2.3% – 0% relief
How Bancorpsouth Bank's 229 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 76 |
| Bank account or service | 63 |
| Checking or savings account | 53 |
| Credit card | 8 |
| Credit card or prepaid card | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Prepaid card | 1 |
| Debt collection | 1 |
| Student loan | 1 |
Where Bancorpsouth Bank complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MS
- 32.3% of this company's filings
Bancorpsouth Bank rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 39
- +3800% vs 2011
Top States
| State | Complaints |
|---|---|
| MS | 74 |
| TN | 34 |
| TX | 34 |
| LA | 17 |
| AR | 17 |
| AL | 17 |
| CA | 8 |
| MO | 6 |
| FL | 3 |
| MN | 2 |
| MI | 2 |
| MD | 2 |
| NV | 2 |
| NY | 2 |
| OH | 1 |
| OK | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 28 |
| Deposits and withdrawals | 24 |
| Account opening, closing, or management | 23 |
| Trouble during payment process | 17 |
| Loan modification,collection,foreclosure | 13 |
| Loan servicing, payments, escrow account | 12 |
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Problems caused by my funds being low | 10 |
| Application, originator, mortgage broker | 8 |
| Problem caused by your funds being low | 8 |
| Problem with a lender or other company charging your account | 8 |
| Incorrect information on your report | 7 |
| Struggling to pay mortgage | 6 |
| Closing on a mortgage | 5 |
| Closing an account | 5 |
| Opening an account | 4 |
| Making/receiving payments, sending money | 3 |
| Credit decision / Underwriting | 3 |
| Using a debit or ATM card | 3 |
| Closing your account | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 10 | 70% |
| 2013 | 22 | 100% |
| 2014 | 17 | 94.1% |
| 2015 | 24 | 100% |
| 2016 | 27 | 92.6% |
| 2017 | 30 | 100% |
| 2018 | 17 | 100% |
| 2019 | 23 | 100% |
| 2020 | 19 | 100% |
| 2021 | 39 | 100% |
Source: CFPB Consumer Complaint Database
Bancorpsouth Bank spreads across product buckets
Bancorpsouth Bank's 229 logged complaints stay concentrated: only 17 states show a filing. Only 21.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2021-12-10.
Bancorpsouth Bank answers 96.9% of complaints inside the CFPB's tracked window and closes 82.1% with a written explanation. 17.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bancorpsouth Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bancorpsouth Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 229.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bancorpsouth Bank (96.9% timely; 17.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix