Bancorpsouth Bank
229 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bancorpsouth Bank complaint mix by product
- Mortgage 76 34.5% – 13% relief
- Bank account 63 28.6% – 18% relief
- Checking or 53 24.1% – 25% relief
- Credit card 8 3.6% – 38% relief
- Credit card 8 3.6% – 13% relief
- Credit reporting, 7 3.2% – 0% relief
- Consumer Loan 5 2.3% – 0% relief
How Bancorpsouth Bank's 229 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 76 |
| Bank account or service | 63 |
| Checking or savings account | 53 |
| Credit card | 8 |
| Credit card or prepaid card | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Consumer Loan | 5 |
| Payday loan, title loan, or personal loan | 3 |
| Money transfer, virtual currency, or money service | 3 |
| Prepaid card | 1 |
| Debt collection | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| MS | 74 |
| TN | 34 |
| TX | 34 |
| LA | 17 |
| AR | 17 |
| AL | 17 |
| CA | 8 |
| MO | 6 |
| FL | 3 |
| MN | 2 |
| MI | 2 |
| MD | 2 |
| NV | 2 |
| NY | 2 |
| OH | 1 |
| OK | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 28 |
| Deposits and withdrawals | 24 |
| Account opening, closing, or management | 23 |
| Trouble during payment process | 17 |
| Loan modification,collection,foreclosure | 13 |
| Loan servicing, payments, escrow account | 12 |
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Problems caused by my funds being low | 10 |
| Application, originator, mortgage broker | 8 |
| Problem caused by your funds being low | 8 |
| Problem with a lender or other company charging your account | 8 |
| Incorrect information on your report | 7 |
| Struggling to pay mortgage | 6 |
| Closing on a mortgage | 5 |
| Closing an account | 5 |
| Opening an account | 4 |
| Making/receiving payments, sending money | 3 |
| Credit decision / Underwriting | 3 |
| Using a debit or ATM card | 3 |
| Closing your account | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 10 | 70% |
| 2013 | 22 | 100% |
| 2014 | 17 | 94.1% |
| 2015 | 24 | 100% |
| 2016 | 27 | 92.6% |
| 2017 | 30 | 100% |
| 2018 | 17 | 100% |
| 2019 | 23 | 100% |
| 2020 | 19 | 100% |
| 2021 | 39 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Bancorpsouth Bank
Bancorpsouth Bank's 229 logged complaints stay concentrated: only 17 states show a filing on record. Only 21.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2021-12-10.
Bancorpsouth Bank answers 96.9% of complaints inside the CFPB's tracked window and closes 82.1% with a written explanation. 17.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bancorpsouth Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Bancorpsouth Bank have?
229, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Bancorpsouth Bank respond to complaints on time?
96.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Bancorpsouth Bank?
"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.