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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
15 U.S.C. 1681i. My report is plagued with contradictory and false information that is causing me significant financial harm. 1
15 U.S.C. 1681m ( f ) .As required by section 611 of the Fair Credit Reporting Act 11
15 U.S.C. 1681m ). 1
15 U.S.C. 1681n 4
15 U.S.C. 1681n & 1681o ( FCRA damages ) 1
15 U.S.C. 1681n ( a ) ( 1 ) by continuing to report inaccurate 1
15 U.S.C. 1681o. 1
15 U.S.C. 1681s-2 7
15 U.S.C. 1681s-2 ( a ) 4
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) ( furnishing accurate info ) FCRA 623 ( b ) 3
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ) Reporting inaccurate information FCRA 607 ( b ) 1
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( A ). 1
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). I ask that you take these steps as soon as possible. I also have enclosed a copy of the FTC 's Notice to Furnishers 1
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,CITIBANK 1
15 U.S.C. 1681s-2 ( a ) ( 1 ) ( F ) 7
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,,EQUIFAX 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,CA,94544,,Consent provided,Web,2024-04-30,Closed with non-monetary relief,Yes,N/A,8895064 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,LA,700XX,,Consent provided,Web,2024-05-10,Closed with non-monetary relief,Yes,N/A,8983398 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,10023,,Consent provided,Web,2024-04-16,Closed with non-monetary relief,Yes,N/A,8786631 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,10456,,Consent provided,Web,2024-05-10,Closed with non-monetary relief,Yes,N/A,8975544 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,10472,,Consent provided,Web,2024-05-23,Closed with explanation,Yes,N/A,9077769 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11364,,Consent provided,Web,2024-05-06,Closed with non-monetary relief,Yes,N/A,8935445 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,NY,11553,,Consent provided,Web,2024-04-19,Closed with explanation,Yes,N/A,8813271 1
15 U.S.C. 1681s-2 ( A ) ( 1 ) mandates that no person should provide information about a consumer to a consumer reporting agency if they know or suspect the information to be inaccurate.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 5
15 U.S.C. 1681s-2 ( a ) ( 2 ) 2
15 U.S.C. 1681s-2 ( a ) ( 3 ). 5
15 U.S.C. 1681s-2 ( a ) and ( b ) 1
15 U.S.C. 1681s-2 ( a ) and ( b ) CFPB UDAAP Rule ( Unfair 1
15 U.S.C. 1681s-2 ( a ) Furnishers of credit must report accurate and authorized information Impact of These Actions : Severe emotional and financial distress Damaged credit profile Confusion about repayment status and loan balances Loss of trust in the student loan system Potential loss of time toward forgiveness under IDR or PSLF programs Requested Resolution : 1. A full federal investigation into these unauthorized consolidations and servicer transfers 2. Written documentation of any alleged authorization for these changes 3. Immediate protection of my Borrowers Defense application from further disruption 4. Correction or suppression of all inaccurate loan entries in my credit reports 5. Full discharge ( forgiveness ) of my federal student loan debt based on these repeated violations 1
15 U.S.C. 1681s-2 ( a ).,,Bridgecrest Acceptance Corporation,AL,365XX,,Consent provided,Web,2025-11-06,Closed with explanation,Yes,N/A,17078824 1
15 U.S.C. 1681s-2 ( b ) 1
15 U.S.C. 1681s-2 ( b ) ). 1
15 U.S.C. 1681s-2 ( b ) Issue : Late payment history is inaccurate Story : This account shows a {$0.00} balance but still reports late payments 1
15 U.S.C. 1681s-2 ( b ). 1
15 U.S.C. 1681s-2. 1
15 U.S.C. 1681s-2. I am aware that statutory damages of up to {$1000.00} per violation may apply 1
15 U.S.C. 1692 8
15 U.S.C. 1692 by : 1. Failing to provide a written notice 2. Adding unauthorized collections and XXXX. Attempting to collect a debt that is not owed. I have attached proof of payment and removal of my XXXX XXXX XXXX account. As well 1
15 U.S.C. 1692 C ( a ) ( 1 ) 1
15 U.S.C. 1692 et seq. 10
15 U.S.C. 1692 et seq. ( prohibiting false 3
15 U.S.C. 1692 et seq. ( via 15 U.S.C. 1692k ( d ) ). The Court also has jurisdiction under 15 U.S.C. 1681p 4
15 U.S.C. 1692 et seq. ) * *. 1
15 U.S.C. 1692 I hereby state 1
15 U.S.C. 1692 Identity Theft and Assumption Deterrence Act of 1998 Gramm-Leach-Bliley Act ( GLBA ) Federal Trade Commission Act ( FTCA ) 4
15 U.S.C. 1692-1692n ( FDCPA '' or Act '' ) 2
15 U.S.C. 1692.,,EQUIFAX 1
15 U.S.C. 16921692j 3
15 U.S.C. 1692a ( e ) 2
15 U.S.C. 1692c ( c ). 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.