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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
15 U.S.C. 1692e 5
15 U.S.C. 1692e ( 10 ) prohibits the use of any false representation or deceptive means to collect or attempt to collect a debt or to obtain information concerning a consumer. Eastern Account Systems of Connecticut 1
15 U.S.C. 1692e ( 8 ) 2
15 U.S.C. 1692e * * Misrepresentation of the legal status of a debt * * * Gramm-Leach-Bliley Act 3
15 U.S.C. 1692e of the FDCPA prohibits any false 3
15 U.S.C. 1692f ( 1 ) attempting to collect an amount not authorized by contract or law ; 15 U.S.C. 1666b failure to properly credit or apply consumer payments ; Service members Civil Relief Act ( SCRA ) 1
15 U.S.C. 1692f ( 1 ) Unfair or unconscionable means to collect. I am formally requesting that IQ Data International immediately remove this account from my credit report due to its inaccurate and unverifiable nature. This is my good faith attempt to resolve this issue before pursuing legal action and monetary relief for damages caused by their unlawful reporting practices.,,T.S. Holdings,TX,75232,,Consent provided,Web,2025-03-17,Closed with explanation,Yes,N/A,12514333 1
15 U.S.C. 1692f ( 1 ) Unfair or unconscionable means to collect. I am formally requesting that XXXX XXXX XXXX immediately remove this account from my credit report due to its inaccurate and unverifiable nature. This is my good faith attempt to resolve this issue before pursuing legal action and monetary relief for damages caused by their unlawful reporting practices.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 1692f ( unfair practices ) 1
15 U.S.C. 1692f. '' Moreover 1
15 U.S.C. 1692g 4
15 U.S.C. 1692g ( a ) - ( b ) 6
15 U.S.C. 1692g ( b ) 7
15 U.S.C. 1692g ( b ). 1
15 U.S.C. 1692g * * and * * 1692e * *. 3
15 U.S.C. 1692g XXXX Account # : XXXXXXXX XXXX XXXX XXXX XXXX Laws Violated : 15 U.S.C. 1681 1
15 U.S.C. 1692g. 9
15 U.S.C. 1692g. Under this statute 1
15 U.S.C. 1693e 1
15 U.S.C. 1693m ( a ) ( 2 ) ( B ) 1
15 U.S.C. 2301 et seq. because the mechanical issues that caused this financial hardship stemmed from breach of warranty obligations under federal law. 1
15 U.S.C. 45 ( a ). 3
15 U.S.C. 45 ( a ) and Safeguards Rule 16 C.F.R. Part 314.,,ORG GC GP BUYER 1
15 U.S.C. 45 ( a ). 16
15 U.S.C. 45 ( a ).,,EQUIFAX 1
15 U.S.C. 45 ( a ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,TX,76039,Servicemember,Consent provided,Web,2019-11-08,Closed with non-monetary relief,Yes,N/A,3433153 1
15 U.S.C. 45 ( a ).,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 6801 3
15 U.S.C. 6801 et seq. 1
15 U.S.C. 6801-6805 and 1
15 U.S.C. 6802 1
15 U.S.C. 6805 1
15 U.S.C. 7001 et seq. ). 1
15 U.S.C. 78a et seq. 1
15 U.S.C. section 1639 ( a ) ( 2 ) 1
15 U.S.C. section 1692 et seq. 1
15 U.S.C. Section 45 ( a ). 1
15 U.S.C. XXXX ( c ) ). Their persistent messages also violate the California Consumer Privacy Act ( CCPA ) 1
15 U.S.Code 1681b ( e ) ( 6 ) 6
15 U.S.Code 1692a ( 3 ). I am the agent for the Principal 1
15 U.S.SC 1681 section 602 A . States I have the right to privacy. 3
15 US CODE 1681a ( 2 ) s-3 - Definitions ; rules of construction. Therefore 2
15 USC ( 6 ) ( B ) ( iii ) 1
15 USC 1602G 1
15 USC 1602l clearly states that the term credit card means any card 1
15 USC 1611 1
15 USC 1666 3
15 usc 1666. Delete ACCOUNT from report 1
15 USC 1666b applies 8
15 USC 1681 3

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.