Cibc Bank USA
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cibc Bank USA complaint mix by product
- Mortgage 8 57.1% – 13% relief
- Bank account 4 28.6% – 0% relief
- Checking or 2 14.3% – 100% relief
How Cibc Bank USA's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Bank account or service | 4 |
| Checking or savings account | 2 |
Top States
| State | Complaints |
|---|---|
| IL | 8 |
| NJ | 3 |
| TX | 1 |
| CA | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 4 |
| Application, originator, mortgage broker | 4 |
| Loan modification,collection,foreclosure | 2 |
| Loan servicing, payments, escrow account | 1 |
| Struggling to pay mortgage | 1 |
| Problem caused by your funds being low | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 4 | 75% |
| 2015 | 2 | 100% |
| 2016 | 3 | 66.7% |
| 2017 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cibc Bank USA
Cibc Bank USA's 14 logged complaints stay concentrated: only 5 states show a filing on record. Only 28.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2017-09-14.
Cibc Bank USA answers 85.7% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 21.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cibc Bank USA.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cibc Bank USA have?
14, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cibc Bank USA respond to complaints on time?
85.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cibc Bank USA?
"Account opening, closing, or management", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.