Total complaints
13
Filed since 2013
2026 data Public-data reference. official source
CIBC BANK USA
13 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
13 consumer complaints filed with the CFPB
This profile shows CIBC BANK USA's complaint history from CFPB public records. 13 consumers have filed complaints since 2013. The company has a 92.3% timely response rate and has provided relief in 23.1% of cases.
13
Total Complaints
92.3%
Timely Response
7.7%
Disputed
23.1%
Relief Provided
5
States Active
2013
Since
Timely response
92.3%
CFPB-tracked response window
Relief rate
23.1%
Closed with monetary or non-monetary relief
Timely response rate 92.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 23.1%
Industry median
Share closed with monetary or non-monetary relief.
CIBC BANK USA complaint mix by product
- Mortgage 7 53.8% – 14% relief
- Bank account 4 30.8% – 0% relief
- Checking or 2 15.4% – 100% relief
How CIBC BANK USA's 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Bank account or service | 4 |
| Checking or savings account | 2 |
Top States
| State | Complaints |
|---|---|
| IL | 7 |
| NJ | 3 |
| IN | 1 |
| CA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 4 |
| Account opening, closing, or management | 4 |
| Loan modification,collection,foreclosure | 2 |
| Struggling to pay mortgage | 1 |
| Problem with a lender or other company charging your account | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 4 | 75% |
| 2015 | 2 | 100% |
| 2016 | 2 | 100% |
| 2017 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CIBC BANK USA
CIBC BANK USA has accumulated 13 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2017-09-14, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CIBC BANK USA reports a 92.3% timely-response rate and has closed 76.9% of cases with a written explanation to the consumer. 23.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 7.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Application, originator, mortgage broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CIBC BANK USA: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CIBC BANK USA have?
CIBC BANK USA has received 13 consumer complaints filed with the Consumer Financial Protection Bureau.
Does CIBC BANK USA respond to complaints on time?
CIBC BANK USA has a 92.3% timely response rate to CFPB complaints.
What is the most common complaint about CIBC BANK USA?
The most common issue reported against CIBC BANK USA is "Application, originator, mortgage broker" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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