CFPB · Mid-pack CFPB posture
Cibc Bank USA
14 CFPB complaints · 5 states · top issue Account opening, closing, or management.
Cibc Bank USA has 14 consumer complaints in the CFPB public database. Timely response is 85.7%; 21.4% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +50% filings 2013 to 2017
CFPB relief outcome brief
CCDB company cibc-bank-usa
21.4% relief · 85.7% timely · 14 filings · Mortgage
Same-product relief peers
Nearest relief peer: Tcf Financial Corporation (21.5% relief)
Cibc Bank USA closes 21.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 14 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cibc Bank USA complaint mix by product
- Mortgage 8 57.1% – 13% relief
- Bank account 4 28.6% – 0% relief
- Checking or 2 14.3% – 100% relief
How Cibc Bank USA's 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Bank account or service | 4 |
| Checking or savings account | 2 |
Concentrated filing states for Cibc Bank USA
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 57.1% of this company's filings
Cibc Bank USA rising annual filings
Annual filing volume from the CFPB public database
- 2017
- 3
- +50% vs 2013
Top States
| State | Complaints |
|---|---|
| IL | 8 |
| NJ | 3 |
| TX | 1 |
| CA | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Account opening, closing, or management | 4 |
| Application, originator, mortgage broker | 4 |
| Loan modification,collection,foreclosure | 2 |
| Loan servicing, payments, escrow account | 1 |
| Struggling to pay mortgage | 1 |
| Problem caused by your funds being low | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2014 | 4 | 75% |
| 2015 | 2 | 100% |
| 2016 | 3 | 66.7% |
| 2017 | 3 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Cibc Bank USA
Cibc Bank USA's 14 logged complaints stay concentrated: only 5 states show a filing. Only 28.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2017-09-14.
Cibc Bank USA answers 85.7% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 21.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Account opening, closing, or management."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cibc Bank USA.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cibc Bank USA: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 14.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85.7%.
- Thunderbird Collection Specialists, Inc. Δ 0.0 pts · 203 complaints 85.7%timely
- AMCOL Systems, Inc. Δ 0.1 pts · 692 complaints 85.8%timely
- LTD Financial Services, L.P. Δ 0.2 pts · 427 complaints 85.9%timely
- Neighborhood Assistance Corporation of America ("NACA") Δ 0.2 pts · 145 complaints 85.5%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cibc Bank USA (85.7% timely; 21.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture