CFPB · Diversified product mix
Citizens Savings & Loan Corporation, Chattanooga, TN Branch
37 CFPB complaints · diversified mix (top product 27%) · top issue Incorrect information on your report.
Citizens Savings & Loan Corporation, Chattanooga, TN Branch: top product "Debt collection" is only 27% of 37 - multi-bucket mix. Timely 100% · relief 2.7%. Allegations, not findings.
- Diversified product mix
- +150% filings 2013 to 2026
CFPB relief outcome brief
CCDB company citizens-savings-loan-corporation-chattanooga-tn-branch
2.7% relief · 100% timely · 37 filings · Debt collection
Same-product relief peers
Nearest relief peer: Duvera Billing Services, LLC (2.7% relief)
Citizens Savings & Loan Corporation, Chattanooga, TN Branch closes 2.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 37 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citizens Savings & Loan Corporation, Chattanooga, TN Branch complaint mix by product
- Debt collection 10 27.8% – 0% relief
- Credit reporting 9 25.0% – 0% relief
- Consumer Loan 5 13.9% – 0% relief
- Credit reporting, 5 13.9% – 20% relief
- Payday loan, 4 11.1% – 0% relief
- Vehicle loan 2 5.6% – 0% relief
- Payday loan, 1 2.8% – 0% relief
How Citizens Savings & Loan Corporation, Chattanooga, TN Branch's 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 10 |
| Credit reporting or other personal consumer reports | 9 |
| Consumer Loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Vehicle loan or lease | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Mortgage | 1 |
Concentrated filing states for Citizens Savings & Loan Corporation, Chattanooga, TN Branch
Top states by attributed CFPB complaint volume for this company
- Leading state
- TN
- 67.6% of this company's filings
Citizens Savings & Loan Corporation, Chattanooga, TN Branch rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +150% vs 2013
Top States
| State | Complaints |
|---|---|
| TN | 25 |
| GA | 9 |
| TX | 1 |
| VA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 12 |
| Took or threatened to take negative or legal action | 6 |
| Attempts to collect debt not owed | 4 |
| Charged fees or interest you didn't expect | 2 |
| Struggling to pay your loan | 2 |
| Taking out the loan or lease | 2 |
| Managing the loan or lease | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problems when you are unable to pay | 1 |
| Trouble during payment process | 1 |
| Improper use of your report | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2015 | 2 | 100% |
| 2016 | 1 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 3 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 3 | 100% |
| 2025 | 15 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Citizens Savings & Loan Corporation, Chattanooga, TN Branch spreads across product buckets
Citizens Savings & Loan Corporation, Chattanooga, TN Branch's 37 logged complaints stay concentrated: only 5 states show a filing. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-04-27.
Citizens Savings & Loan Corporation, Chattanooga, TN Branch answers 100% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 2.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens Savings & Loan Corporation, Chattanooga, TN Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citizens Savings & Loan Corporation, Chattanooga, TN Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 37.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citizens Savings & Loan Corporation, Chattanooga, TN Branch (100% timely; 2.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix