Citizens Savings & Loan Corporation, Chattanooga, TN Branch
37 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citizens Savings & Loan Corporation, Chattanooga, TN Branch complaint mix by product
- Debt collection 10 27.8% – 0% relief
- Credit reporting 9 25.0% – 0% relief
- Consumer Loan 5 13.9% – 0% relief
- Credit reporting, 5 13.9% – 20% relief
- Payday loan, 4 11.1% – 0% relief
- Vehicle loan 2 5.6% – 0% relief
- Payday loan, 1 2.8% – 0% relief
How Citizens Savings & Loan Corporation, Chattanooga, TN Branch's 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 10 |
| Credit reporting or other personal consumer reports | 9 |
| Consumer Loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Vehicle loan or lease | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| TN | 25 |
| GA | 9 |
| TX | 1 |
| VA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 12 |
| Took or threatened to take negative or legal action | 6 |
| Attempts to collect debt not owed | 4 |
| Charged fees or interest you didn't expect | 2 |
| Struggling to pay your loan | 2 |
| Taking out the loan or lease | 2 |
| Managing the loan or lease | 2 |
| Problem with the payoff process at the end of the loan | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problems when you are unable to pay | 1 |
| Trouble during payment process | 1 |
| Improper use of your report | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 2 | 100% |
| 2015 | 2 | 100% |
| 2016 | 1 | 100% |
| 2018 | 2 | 100% |
| 2019 | 2 | 100% |
| 2020 | 3 | 100% |
| 2022 | 1 | 100% |
| 2023 | 1 | 100% |
| 2024 | 3 | 100% |
| 2025 | 15 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Citizens Savings & Loan Corporation, Chattanooga, TN Branch
Citizens Savings & Loan Corporation, Chattanooga, TN Branch's 37 logged complaints stay concentrated: only 5 states show a filing on record. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-04-27.
Citizens Savings & Loan Corporation, Chattanooga, TN Branch answers 100% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 2.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens Savings & Loan Corporation, Chattanooga, TN Branch.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Citizens Savings & Loan Corporation, Chattanooga, TN Branch have?
37, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Citizens Savings & Loan Corporation, Chattanooga, TN Branch respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Citizens Savings & Loan Corporation, Chattanooga, TN Branch?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.