Total complaints
18
Filed since 2012
2026 data Public-data reference. official source
CIS DIRECT LENDING
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
18 consumer complaints filed with the CFPB
This profile shows CIS DIRECT LENDING's complaint history from CFPB public records. 18 consumers have filed complaints since 2012. The company has a 72.2% timely response rate and has provided relief in 11.1% of cases.
18
Total Complaints
72.2%
Timely Response
5.6%
Disputed
11.1%
Relief Provided
10
States Active
2012
Since
Timely response
72.2%
CFPB-tracked response window
Relief rate
11.1%
Closed with monetary or non-monetary relief
Timely response rate 72.2%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.1%
Industry median
Share closed with monetary or non-monetary relief.
CIS DIRECT LENDING complaint mix by product
- Mortgage 13 72.2% – 15% relief
- Debt collection 4 22.2% – 0% relief
- Bank account 1 5.6% – 0% relief
How CIS DIRECT LENDING's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13 |
| Debt collection | 4 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| AL | 4 |
| CA | 3 |
| NC | 2 |
| FL | 2 |
| MD | 1 |
| TX | 1 |
| MI | 1 |
| GA | 1 |
| SC | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4 |
| Loan modification,collection,foreclosure | 3 |
| Written notification about debt | 3 |
| Loan servicing, payments, escrow account | 2 |
| Trouble during payment process | 2 |
| Closing on a mortgage | 1 |
| Account opening, closing, or management | 1 |
| Application, originator, mortgage broker | 1 |
| Taking/threatening an illegal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2014 | 3 | 66.7% |
| 2015 | 4 | 100% |
| 2017 | 1 | 100% |
| 2018 | 6 | 50% |
| 2019 | 1 | 100% |
| 2020 | 1 | 0% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CIS DIRECT LENDING
CIS DIRECT LENDING has accumulated 18 consumer complaints in the CFPB public database, with filings active across 10 U.S. states. Of those submissions, 4 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2023-12-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CIS DIRECT LENDING reports a 72.2% timely-response rate and has closed 88.9% of cases with a written explanation to the consumer. 11.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 5.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Struggling to pay mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CIS DIRECT LENDING: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CIS DIRECT LENDING have?
CIS DIRECT LENDING has received 18 consumer complaints filed with the Consumer Financial Protection Bureau.
Does CIS DIRECT LENDING respond to complaints on time?
CIS DIRECT LENDING has a 72.2% timely response rate to CFPB complaints.
What is the most common complaint about CIS DIRECT LENDING?
The most common issue reported against CIS DIRECT LENDING is "Struggling to pay mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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