CFPB · Single-product concentration
Cis Direct Lending
21 CFPB complaints · 71.4% in "Mortgage" · top issue Struggling to pay mortgage.
Cis Direct Lending: 71.4% of 21 CFPB complaints sit in "Mortgage". Timely 76.2% · relief 14.3%. Allegations, not findings.
- Single-product concentration
- +100% filings 2012 to 2023
CFPB relief outcome brief
CCDB company cis-direct-lending
14.3% relief · 76.2% timely · 21 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bankunited, National Association (14.4% relief)
Cis Direct Lending closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 21 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cis Direct Lending complaint mix by product
- Mortgage 15 71.4% – 20% relief
- Debt collection 5 23.8% – 0% relief
- Bank account 1 4.8% – 0% relief
How Cis Direct Lending's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 15 |
| Debt collection | 5 |
| Bank account or service | 1 |
Where Cis Direct Lending complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- AL
- 23.8% of this company's filings
Cis Direct Lending rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 2
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| AL | 5 |
| CA | 3 |
| VA | 2 |
| NC | 2 |
| FL | 2 |
| SC | 2 |
| GA | 1 |
| TX | 1 |
| MI | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 4 |
| Written notification about debt | 4 |
| Trouble during payment process | 3 |
| Loan modification,collection,foreclosure | 3 |
| Loan servicing, payments, escrow account | 2 |
| Account opening, closing, or management | 1 |
| Application, originator, mortgage broker | 1 |
| Taking/threatening an illegal action | 1 |
| Closing on a mortgage | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2014 | 3 | 66.7% |
| 2015 | 4 | 100% |
| 2017 | 1 | 100% |
| 2018 | 7 | 57.1% |
| 2019 | 1 | 100% |
| 2020 | 1 | 0% |
| 2021 | 1 | 100% |
| 2023 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Cis Direct Lending filings cluster in one product
Cis Direct Lending's 21 logged complaints stay concentrated: only 10 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2023-12-08.
Cis Direct Lending answers 76.2% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cis Direct Lending.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cis Direct Lending: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 76.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cis Direct Lending (76.2% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration