CFPB · Narrative-heavy record
Cibc Bancorp USA Inc.
93 CFPB complaints · 45.2% with narratives · top issue Managing an account.
Cibc Bancorp USA Inc.: 45.2% of 93 filings include consumer narratives. Timely 100% · relief 8.6% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +150% filings 2017 to 2026
CFPB relief outcome brief
CCDB company cibc-bancorp-usa-inc
8.6% relief · 100% timely · 93 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Charles Schwab Corporation, the (8.4% relief)
Cibc Bancorp USA Inc. closes 8.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cibc Bancorp USA Inc.'s 93 filings include narrative text
45.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cibc Bancorp USA Inc. complaint mix by product
- Checking or 57 63.3% – 11% relief
- Mortgage 10 11.1% – 20% relief
- Money transfer, 6 6.7% – 0% relief
- Credit reporting 6 6.7% – 0% relief
- Credit reporting, 5 5.6% – 0% relief
- Credit card 3 3.3% – 0% relief
- Prepaid card 3 3.3% – 0% relief
How Cibc Bancorp USA Inc.'s 93 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 57 |
| Mortgage | 10 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit card or prepaid card | 3 |
| Prepaid card | 3 |
| Credit card | 2 |
| Debt collection | 1 |
Where Cibc Bancorp USA Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 23.7% of this company's filings
Cibc Bancorp USA Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +150% vs 2017
Top States
| State | Complaints |
|---|---|
| IL | 22 |
| CA | 9 |
| TX | 5 |
| MI | 5 |
| GA | 4 |
| FL | 3 |
| TN | 3 |
| PA | 2 |
| CT | 2 |
| NY | 2 |
| OH | 2 |
| NC | 2 |
| UT | 2 |
| WI | 2 |
| IN | 2 |
| MO | 1 |
| MN | 1 |
| SC | 1 |
| DC | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 29 |
| Closing an account | 11 |
| Opening an account | 10 |
| Problem with a lender or other company charging your account | 7 |
| Improper use of your report | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Fraud or scam | 4 |
| Incorrect information on your report | 3 |
| Closing on a mortgage | 3 |
| Trouble using the card | 2 |
| Problem with a purchase shown on your statement | 2 |
| Getting a credit card | 2 |
| Took or threatened to take negative or legal action | 1 |
| Problem with customer service | 1 |
| Problem with a purchase or transfer | 1 |
| Trouble accessing funds in your mobile or digital wallet | 1 |
| Problem getting a card or closing an account | 1 |
| Struggling to pay mortgage | 1 |
| Trouble during payment process | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 100% |
| 2018 | 6 | 100% |
| 2019 | 2 | 100% |
| 2020 | 9 | 100% |
| 2021 | 2 | 100% |
| 2022 | 9 | 100% |
| 2023 | 17 | 100% |
| 2024 | 30 | 100% |
| 2025 | 11 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Cibc Bancorp USA Inc.'s narrative-rich complaint ledger
Cibc Bancorp USA Inc.'s 93 logged complaints stay concentrated: only 26 states show a filing. 45.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-24.
Cibc Bancorp USA Inc. answers 100% of complaints inside the CFPB's tracked window and closes 90.3% with a written explanation. 8.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cibc Bancorp USA Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cibc Bancorp USA Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 93.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cibc Bancorp USA Inc. (100% timely; 8.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record