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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
15 U.S.C. 1666b 1
15 U.S.C. 1681 5
15 U.S.C. 1681 ( a ) 3
15 U.S.C. 1681 15 U.S. Code 1681s-2 ( b ) 1
15 U.S.C. 1681 et seq. 25
15 U.S.C. 1681 et seq. ) 1
15 U.S.C. 1681 et seq. ) Fair Debt Collection Practices Act ( FDCPA 1
15 U.S.C. 1681 et seq. 1681b : Experian 3
15 U.S.C. 1681 et seq. ; b. The Fair Debt Collection Practices Act ( FDCPA ) 1
15 U.S.C. 1681 et seq. ; the Truth in Lending Act ( TILA ) 4
15 U.S.C. 1681 et seq. This includes the right to challenge any inaccuracies and demand that you verify the disputed accounts and provide written confirmation of your findings.- Legal Recourse : If the CRA does not comply 3
15 U.S.C. 1681 Section 604 A Section 2 specifies that a consumer reporting agency may not provide an account without my explicit written permission. Additionally 7
15 U.S.C. 1681 Section 604 A Section 2 stipulates that a consumer reporting agency can not furnish an account without my explicit written consent. Moreover 1
15 U.S.C. 1681. 2
15 U.S.C. 1681. This letter serves as a formal demand for reinvestigation under FCRA 611 ( 15 U.S.C. 1681i ). 1
15 U.S.C. 16811 1
15 U.S.C. 1681b ( a ) ( 2 ) requires that my written consent must be obtained before sharing my credit report for purposes other than those listed in the statute.,,EQUIFAX 1
15 U.S.C. 1681b ( a ) ( 2 ) requires that my written consent must be obtained before sharing my credit report for purposes other than those listed in the statute.,,Experian Information Solutions Inc.,IL,60620,,Consent provided,Web,2024-10-15,Closed with explanation,Yes,N/A,10456961 1
15 U.S.C. 1681b ( a ) ( 2 ) requires that my written consent must be obtained before sharing my credit report for purposes other than those listed in the statute.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 1681b ( permissible purpose ) 1
15 U.S.C. 1681c ( 1 ) mandates the prevention of identity theft by blocking any information resulting from such an incident 3
15 U.S.C. 1681c ( a ) ( 4 ) The reporting includes inconsistent dates and lacks a verified date of first delinquency 1
15 U.S.C. 1681c-1 6
15 U.S.C. 1681c-2 ( b ) .III. A. Blocking Information in Credit Reports under Sections-605B and 623 ( a ) ( 6 ) Under section 605B of the Fair Credit Reporting Act ( FCRA ) 15
15 U.S.C. 1681c. ( a ) ( 5 ) specifies that no consumer reporting agency may include any adverse information in a consumer report if the event occurred more than seven years ago 1
15 U.S.C. 1681c. ( a ) ( 5 ) states that no consumer reporting agency is permitted to include any adverse information in a consumer report if the event occurred more than seven years ago 8
15 U.S.C. 1681e ( a ) mandates that users of consumer reports ensure they access such information only for permissible purposes. Your admission that this data was obtained from XXXX despite the freeze further confirms your willful disregard for legal obligations. 3
15 U.S.C. 1681e ( b ) 1
15 U.S.C. 1681e ( b ) ( requiring maximum possible accuracy ) and 1681s-2 ( b ) ( furnishers duty to correct inaccurate data ). 3
15 U.S.C. 1681e ( b ) ) US Bank 's systematic routing of me to the Fraud Departmentdespite no fraud allegationsconstitutes abusive conduct that : - Denies me fair access to customer service - Creates an oppressive communication environment - Treats me as a criminal without cause or disclosure - Impairs my ability to negotiate reasonable accommodation during documented hardship # # # 2. * * Failure to Provide Reasonable Hardship Accommodation * * ( CARD Act 1
15 U.S.C. 1681e ( b ) failure to maintain maximum accuracy 1
15 U.S.C. 1681e ( b ) Issue : This account is incorrectly flagged with late payment while I was under an active promotional or deferred program Story : I had a payment arrangement that protected me from delinquency being reported. The current late payment data is misleading and should be corrected or removed XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Late Payment * * Law : FCRA Section 607 ( b ) 1
15 U.S.C. 1681e ( b ) mandates that reporting agencies follow procedures to ensure maximum possible accuracy. The continued reporting of these charge-offs without verification has already caused financial harm 2
15 U.S.C. 1681e ( b ) mandates that you adopt reasonable procedures to ensure the maximum possible accuracy of the information reported. 1
15 U.S.C. 1681e ( b ) requires Experian to ensure the maximum possible accuracy of reported information. Yet 1
15 U.S.C. 1681e ) Protect consumer data integrity and safeguard against breaches and inaccuracies Because these issues stem from compromised data and factual errors 1
15 U.S.C. 1681e requires consumer reporting agencies to maintain reasonable procedures to avoid violations of section 1681c and to limit the furnishing of consumer reports to the purposes listed in section 1681b. XXXX 2
15 U.S.C. 1681g 1
15 U.S.C. 1681g ( e ) Massachusetts Law : M.G.L. c. 93H 2 5
15 U.S.C. 1681g ) In accordance w 1
15 U.S.C. 1681g ) In accordance with Section 609 of the FCRA 1
15 U.S.C. 1681i 15
15 U.S.C. 1681i ( a ) ( 1 ) ( A ) 1
15 U.S.C. 1681i ( a ) ( 1 ) ( A ) failure to reinvestigate disputed data 3
15 U.S.C. 1681i ( a ) ( 1 ) ( A ) requires a full and reasonable reinvestigation to determine whether the disputed information is accurate. 1
15 U.S.C. 1681i ( a ) ( 5 ) 1
15 U.S.C. 1681i mandates correction or deletion of disputed items that can not be verified through a reasonable investigation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 1681i requires that inaccurate or incomplete information be corrected or removed within 30 days of receiving this dispute. I request that you investigate the charge-off entry and outdated addresses listed on my report and update my file accordingly.,,EQUIFAX 1
15 U.S.C. 1681i requires that inaccurate or incomplete information be corrected or removed within 30 days of receiving this dispute. I request that you investigate the charge-off entry and outdated addresses listed on my report and update my file accordingly.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 1681i. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.