2026 data Public-data reference Official source

City National Bank

234 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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234
Total Complaints
98.3%
Timely Response
0%
Disputed
11.5%
Relief Provided
27
States Active
2011
Since

Data updated June 2026

Timely response rate 98.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.5%
Industry median

Share closed with monetary or non-monetary relief.

City National Bank complaint mix by product

Total complaints: 234

City National Bank complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 234 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 62 complaints (28.6%), resolution 9.7% Checking or 28.6% Credit card: 53 complaints (24.4%), resolution 13.2% Credit card 24.4% Mortgage: 31 complaints (14.3%), resolution 12.9% Mortgage 14.3% Bank account: 27 complaints (12.4%), resolution 22.2% Bank account 12.4% Credit card: 16 complaints (7.4%), resolution 12.5% Credit card 7.4% Money transfer,: 14 complaints (6.5%), resolution 7.1% Money transfer, 6.5% Credit reporting,: 14 complaints (6.5%), resolution 0.0% Credit reporting, 6.5%
  • Checking or 62 28.6% – 10% relief
  • Credit card 53 24.4% – 13% relief
  • Mortgage 31 14.3% – 13% relief
  • Bank account 27 12.4% – 22% relief
  • Credit card 16 7.4% – 13% relief
  • Money transfer, 14 6.5% – 7% relief
  • Credit reporting, 14 6.5% – 0% relief

How City National Bank's 234 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 62
Credit card or prepaid card 53
Mortgage 31
Bank account or service 27
Credit card 16
Money transfer, virtual currency, or money service 14
Credit reporting, credit repair services, or other personal consumer reports 14
Debt collection 6
Payday loan, title loan, or personal loan 5
Credit reporting or other personal consumer reports 3
Payday loan, title loan, personal loan, or advance loan 3

Top States

State Complaints
CA 124
NY 29
NV 10
PA 7
OK 6
NJ 6
FL 5
WA 5
TX 4
AZ 4
VA 3
MI 3
GA 3
IL 2
MD 2
TN 2
UT 2
MA 2
DE 2
MN 2

Top Issues

Issue Complaints
Managing an account 32
Account opening, closing, or management 18
Other features, terms, or problems 15
Fees or interest 15
Incorrect information on your report 13
Problem with a purchase shown on your statement 13
Trouble during payment process 11
Problem with a lender or other company charging your account 10
Opening an account 10
Closing an account 7
Closing your account 7
Deposits and withdrawals 7
Problem with a credit reporting company's investigation into an existing problem 6
Fraud or scam 5
Struggling to pay mortgage 5
Loan modification,collection,foreclosure 5
Getting a credit card 5
Problem getting a card or closing an account 5
Loan servicing, payments, escrow account 4
Closing on a mortgage 3

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 3 100%
2013 4 100%
2014 6 83.3%
2015 9 100%
2016 11 100%
2017 17 100%
2018 11 90.9%
2019 27 96.3%
2020 24 100%
2021 24 95.8%
2022 15 100%
2023 24 100%
2024 28 100%
2025 19 100%
2026 11 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About City National Bank

City National Bank's 234 logged complaints stay concentrated: only 27 states show a filing on record. Only 38% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-16.

City National Bank answers 98.3% of complaints inside the CFPB's tracked window and closes 86.3% with a written explanation. 11.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about City National Bank.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does City National Bank have?

234, per the CFPB's public complaint count for this company (see the full breakdown above).

Does City National Bank respond to complaints on time?

98.3% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about City National Bank?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.