CFPB · Diversified product mix
City National Bank
234 CFPB complaints · diversified mix (top product 26.5%) · top issue Managing an account.
City National Bank: top product "Checking or savings account" is only 26.5% of 234 - multi-bucket mix. Timely 98.3% · relief 11.5%. Allegations, not findings.
- Diversified product mix
- +1000% filings 2011 to 2026
CFPB relief outcome brief
CCDB company city-national-bank
11.5% relief · 98.3% timely · 234 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Umpqua Holdings Corporation (11.7% relief)
City National Bank closes 11.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 234 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
City National Bank complaint mix by product
- Checking or 62 28.6% – 10% relief
- Credit card 53 24.4% – 13% relief
- Mortgage 31 14.3% – 13% relief
- Bank account 27 12.4% – 22% relief
- Credit card 16 7.4% – 13% relief
- Money transfer, 14 6.5% – 7% relief
- Credit reporting, 14 6.5% – 0% relief
How City National Bank's 234 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 62 |
| Credit card or prepaid card | 53 |
| Mortgage | 31 |
| Bank account or service | 27 |
| Credit card | 16 |
| Money transfer, virtual currency, or money service | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Debt collection | 6 |
| Payday loan, title loan, or personal loan | 5 |
| Credit reporting or other personal consumer reports | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
Concentrated filing states for City National Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 53% of this company's filings
City National Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 11
- +1000% vs 2011
Top States
| State | Complaints |
|---|---|
| CA | 124 |
| NY | 29 |
| NV | 10 |
| PA | 7 |
| OK | 6 |
| NJ | 6 |
| FL | 5 |
| WA | 5 |
| TX | 4 |
| AZ | 4 |
| VA | 3 |
| MI | 3 |
| GA | 3 |
| IL | 2 |
| MD | 2 |
| TN | 2 |
| UT | 2 |
| MA | 2 |
| DE | 2 |
| MN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 32 |
| Account opening, closing, or management | 18 |
| Other features, terms, or problems | 15 |
| Fees or interest | 15 |
| Incorrect information on your report | 13 |
| Problem with a purchase shown on your statement | 13 |
| Trouble during payment process | 11 |
| Problem with a lender or other company charging your account | 10 |
| Opening an account | 10 |
| Closing an account | 7 |
| Closing your account | 7 |
| Deposits and withdrawals | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 6 |
| Fraud or scam | 5 |
| Struggling to pay mortgage | 5 |
| Loan modification,collection,foreclosure | 5 |
| Getting a credit card | 5 |
| Problem getting a card or closing an account | 5 |
| Loan servicing, payments, escrow account | 4 |
| Closing on a mortgage | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 3 | 100% |
| 2013 | 4 | 100% |
| 2014 | 6 | 83.3% |
| 2015 | 9 | 100% |
| 2016 | 11 | 100% |
| 2017 | 17 | 100% |
| 2018 | 11 | 90.9% |
| 2019 | 27 | 96.3% |
| 2020 | 24 | 100% |
| 2021 | 24 | 95.8% |
| 2022 | 15 | 100% |
| 2023 | 24 | 100% |
| 2024 | 28 | 100% |
| 2025 | 19 | 100% |
| 2026 | 11 | 100% |
Source: CFPB Consumer Complaint Database
City National Bank spreads across product buckets
City National Bank's 234 logged complaints stay concentrated: only 27 states show a filing. Only 38% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-16.
City National Bank answers 98.3% of complaints inside the CFPB's tracked window and closes 86.3% with a written explanation. 11.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about City National Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for City National Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 234.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for City National Bank (98.3% timely; 11.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix