CFPB · Single-product concentration
Citizens First Wholesales Mortgage
8 CFPB complaints · 87.5% in "Mortgage" · top issue Trouble during payment process.
Citizens First Wholesales Mortgage: 87.5% of 8 CFPB complaints sit in "Mortgage". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- 0% filings 2016 to 2018
CFPB relief outcome brief
CCDB company citizens-first-wholesales-mortgage
0% relief · 100% timely · 8 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Citizens First Wholesales Mortgage closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citizens First Wholesales Mortgage complaint mix by product
- Mortgage 7 87.5% – 0% relief
- Credit reporting, 1 12.5% – 0% relief
How Citizens First Wholesales Mortgage's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Citizens First Wholesales Mortgage complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 25% of this company's filings
Citizens First Wholesales Mortgage complaints by year
Annual filing volume from the CFPB public database
- 2018
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| TX | 2 |
| SC | 2 |
| NC | 1 |
| ME | 1 |
| AL | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 5 |
| Application, originator, mortgage broker | 1 |
| Loan servicing, payments, escrow account | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 6 | 100% |
| 2018 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Citizens First Wholesales Mortgage filings cluster in one product
Citizens First Wholesales Mortgage's 8 logged complaints stay concentrated: only 6 states show a filing. Only 12.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2016 through 2018-04-30.
Citizens First Wholesales Mortgage answers 100% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citizens First Wholesales Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citizens First Wholesales Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citizens First Wholesales Mortgage (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration