CFPB · Single-product concentration
City First Mortgage Services, LLC.
11 CFPB complaints · 72.7% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
City First Mortgage Services, LLC.: 72.7% of 11 CFPB complaints sit in "Mortgage". Timely 27.3% · relief 9.1%. Allegations, not findings.
- Single-product concentration
- +100% filings 2014 to 2026
CFPB relief outcome brief
CCDB company city-first-mortgage-services-llc
9.1% relief · 27.3% timely · 11 filings · Mortgage
Same-product relief peers
Nearest relief peer: American Neighborhood Mortgage (9.1% relief)
City First Mortgage Services, LLC. closes 9.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of City First Mortgage Services, LLC.'s 11 filings include narrative text
63.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
City First Mortgage Services, LLC. complaint mix by product
- Mortgage 8 72.7% – 13% relief
- Vehicle loan 1 9.1% – 0% relief
- Payday loan, 1 9.1% – 0% relief
- Credit reporting, 1 9.1% – 0% relief
How City First Mortgage Services, LLC.'s 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Vehicle loan or lease | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for City First Mortgage Services, LLC.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 45.5% of this company's filings
City First Mortgage Services, LLC. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- +100% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 5 |
| AZ | 2 |
| GA | 1 |
| SC | 1 |
| CA | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 6 |
| Closing on a mortgage | 1 |
| Getting a loan or lease | 1 |
| Getting a line of credit | 1 |
| Credit decision / Underwriting | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2018 | 1 | 0% |
| 2022 | 2 | 50% |
| 2023 | 2 | 0% |
| 2024 | 1 | 100% |
| 2025 | 2 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database
City First Mortgage Services, LLC. filings cluster in one product
City First Mortgage Services, LLC.'s 11 logged complaints stay concentrated: only 6 states show a filing. 63.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-04-16.
City First Mortgage Services, LLC. answers 27.3% of complaints inside the CFPB's tracked window and closes 63.6% with a written explanation. 9.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about City First Mortgage Services, LLC..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for City First Mortgage Services, LLC.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 27.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for City First Mortgage Services, LLC. (27.3% timely; 9.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration