Total complaints
24
Filed since 2022
2026 data Public-data reference. official source
Citizens Debt relief LLC
24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
24 consumer complaints filed with the CFPB
This profile shows Citizens Debt relief LLC's complaint history from CFPB public records. 24 consumers have filed complaints since 2022. The company has a 45.8% timely response rate and has provided relief in 8.3% of cases.
24
Total Complaints
45.8%
Timely Response
0%
Disputed
8.3%
Relief Provided
8
States Active
2022
Since
Timely response
45.8%
CFPB-tracked response window
Relief rate
8.3%
Closed with monetary or non-monetary relief
Timely response rate 45.8%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.3%
Industry median
Share closed with monetary or non-monetary relief.
Citizens Debt relief LLC complaint mix by product
- Debt or 19 79.2% – 0% relief
- Debt collection 2 8.3% – 0% relief
- Credit reporting, 2 8.3% – 100% relief
- Payday loan, 1 4.2% – 0% relief
How Citizens Debt relief LLC's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt or credit management | 19 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 7 |
| TX | 6 |
| CA | 6 |
| NC | 1 |
| NV | 1 |
| MT | 1 |
| FL | 1 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Didn't provide services promised | 14 |
| Problem with customer service | 3 |
| False statements or representation | 1 |
| Charged upfront or unexpected fees | 1 |
| Excessive fees | 1 |
| Struggling to pay your loan | 1 |
| Fraud or scam | 1 |
| Attempts to collect debt not owed | 1 |
| Unauthorized withdrawals or charges | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 2 | 100% |
| 2024 | 3 | 100% |
| 2025 | 10 | 50% |
| 2026 | 9 | 11.1% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Citizens Debt relief LLC
Citizens Debt relief LLC has accumulated 24 consumer complaints in the CFPB public database, with filings active across 8 U.S. states. Of those submissions, 7 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2022, and the most recent logged activity is 2026-03-23, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Citizens Debt relief LLC reports a 45.8% timely-response rate and has closed 45.8% of cases with a written explanation to the consumer. 8.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt or credit management", and the single most common underlying issue is "Didn't provide services promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Citizens Debt relief LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Citizens Debt relief LLC have?
Citizens Debt relief LLC has received 24 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Citizens Debt relief LLC respond to complaints on time?
Citizens Debt relief LLC has a 45.8% timely response rate to CFPB complaints.
What is the most common complaint about Citizens Debt relief LLC?
The most common issue reported against Citizens Debt relief LLC is "Didn't provide services promised" in the "Debt or credit management" product category.
Read our methodology — how this data is sourced, computed, and verified.
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