Total complaints
14
Filed since 2018
2026 data Public-data reference. official source
Choice Money Transfer, Inc.
14 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
14 consumer complaints filed with the CFPB
This profile shows Choice Money Transfer, Inc.'s complaint history from CFPB public records. 14 consumers have filed complaints since 2018. The company has a 92.9% timely response rate and has provided relief in 50% of cases.
14
Total Complaints
92.9%
Timely Response
0%
Disputed
50%
Relief Provided
6
States Active
2018
Since
Timely response
92.9%
CFPB-tracked response window
Relief rate
50%
Closed with monetary or non-monetary relief
Timely response rate 92.9%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 50.0%
Industry median
Share closed with monetary or non-monetary relief.
Choice Money Transfer, Inc. complaint mix by product
- Money transfer, 11 78.6% – 55% relief
- Prepaid card 1 7.1% – 0% relief
- Debt or 1 7.1% – 0% relief
- Credit card 1 7.1% – 100% relief
How Choice Money Transfer, Inc.'s 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 11 |
| Prepaid card | 1 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 4 |
| FL | 3 |
| DC | 1 |
| NY | 1 |
| CA | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 5 |
| Other transaction problem | 3 |
| Fraud or scam | 2 |
| Problem with a purchase or transfer | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem with a purchase shown on your statement | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 1 | 100% |
| 2023 | 3 | 100% |
| 2024 | 2 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Choice Money Transfer, Inc.
Choice Money Transfer, Inc. has accumulated 14 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-01-15, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Choice Money Transfer, Inc. reports a 92.9% timely-response rate and has closed 42.9% of cases with a written explanation to the consumer. 50% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Money was not available when promised".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Choice Money Transfer, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Choice Money Transfer, Inc. have?
Choice Money Transfer, Inc. has received 14 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Choice Money Transfer, Inc. respond to complaints on time?
Choice Money Transfer, Inc. has a 92.9% timely response rate to CFPB complaints.
What is the most common complaint about Choice Money Transfer, Inc.?
The most common issue reported against Choice Money Transfer, Inc. is "Money was not available when promised" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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