CFPB · Single-product concentration
Citadel Finance Company
2 CFPB complaints · 100% in "Vehicle loan or lease" · top issue Struggling to pay your loan.
Citadel Finance Company: 100% of 2 CFPB complaints sit in "Vehicle loan or lease". Timely 100% · relief 50%. Allegations, not findings.
- Single-product concentration
- 0% filings 2023 to 2026
CFPB relief outcome brief
CCDB company citadel-finance-company
50% relief · 100% timely · 2 filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Universal Acceptance Corporation (Ne) (25.1% relief)
Citadel Finance Company closes 50% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Citadel Finance Company complaint mix by product
- Vehicle loan 2 100.0% – 50% relief
How Citadel Finance Company's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2 |
Concentrated filing states for Citadel Finance Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- NC
- 50% of this company's filings
Citadel Finance Company complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2023
Top States
| State | Complaints |
|---|---|
| NC | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 1 |
| Repossession | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Citadel Finance Company filings cluster in one product
Citadel Finance Company's 2 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-02-20.
Citadel Finance Company answers 100% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 50% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Citadel Finance Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Citadel Finance Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Citadel Finance Company (100% timely; 50% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration