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Explore all 145.5K companies with CFPB consumer complaints

145,512 companies

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Company Complaints
15 U.S. Code 1681 2
15 U.S. code 1681 ( 3 ) ( e ) 5
15 U.S. Code 1681 ( n ) - Civil Liability For Willful Noncompliance 1
15 U.S. Code 1681 et seq. 2
15 U.S. Code 1681 Section 604 A Section 2 1
15 U.S. Code 1681. 1
15 U.S. Code 1681a ( c ) 5
15 U.S. code 1681b - Permissible purposes of consumer report. XXXX. XXXX Social Security number privacy and identity Theft XXXX XXXX of XXXX. Section XXXX of XXXX XXXX XXXX. Gramm-leach-Bliley .15 USC 1681| ( A ) ( XXXX ) ( A ) ( a ) REINVESTIGATIONS OF DISPUTED INFORMATION ( XXXX ) REINVESTIGATION REQUIRED ( A ) In general Subject to subsection ( f ) and except as provided in subsection ( g ) 1
15 U.S. Code 1681c 7
15 U.S. Code 1681e ( b ) mandates that all collections be removed if inaccurate information is reported. 2
15 U.S. Code 1681e - Compliance procedures 15 U.S. Code 1681g - Disclosures to consumers 1
15 U.S. Code 1681f 10
15 U.S. Code 1681i 2
15 U.S. Code 1681i ( Procedure in case of disputed accuracy ) 3
15 U.S. code 1681i- procedure in case of disputed accuracy 1
15 U.S. Code 1681n Experian reports XXXX XX/XX/XXXX XX/XX/XXXX 1
15 U.S. Code 1681n XXXX reports XXXX XX/XX/XXXX XX/XX/XXXX 1
15 U.S. Code 1681s. 3
15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies 16
15 U.S. Code 1681s2- Responsibilities of furnishers of information to consumer reporting agencies. A person shall not furnish [ ] informa- tion relating to a consumer to any credit reporting agency if the person knows or has a reasonable cause to believe the information is inaccurate. '' And 2
15 U.S. Code 1692 and all other applicable Federal and International violations. for the debt {>= $1 2
15 U.S. Code 1692g. 2
15 U.S. Code 1692k,,AMERICAN EXPRESS COMPANY,AL,XXXXX,,Consent provided,Web,2024-03-01,Closed with explanation,Yes,N/A,8447593 1
15 U.S. Code 1692k,,Parnell Law Group 1
15 U.S. Code 45 3
15 U.S. Code 6802 1
15 U.S. Code 6803 ( a ) Disclosure required 1
15 U.S. Code Chapter 41- Consumer Credit Protection 2
15 U.S. Code Subchapter III 5
15 U.S.C . 1691 2
15 U.S.C . 1691 : ** This act requires that all credit decisions 1
15 U.S.C 1681 section 602 A state I have the rights to privacy. 2
15 U.S.C 1681 section 602 A. States I have the right to privacy. 4
15 U.S.C 1681 Section 602 A. States I have the right to privacy. 1
15 U.S.C 1681 section 602A. states that i have the right to privacy 15 U.S.C 1682 section 604A section 2 states that a consumer agency can not furnish a account without my written instructions.,,EQUIFAX 1
15 U.S.C 1681. 3
15 U.S.C 1681b ( a ) ( 2 ) 1
15 U.S.C 1681s-2 ( A ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is accurate,,Self Financial Inc.,IN,46360,,Consent provided,Web,2023-03-31,Closed with explanation,Yes,N/A,6779207 1
15 U.S.C 1681s-2 ( A ) ( 1 ) a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is accurate,,Uplift 1
15 U.S.C 1681s-2 ( b ) 3
15 U.S.C 6802- Obligations with respect to disclosures of personal information ( a ) Notice Requirements states : except as otherwise provided in this subchapter 1
15 U.S.C. 2
15 U.S.C. $ 1681b ( 1 ) ( 2 ). 2
15 U.S.C. 1601 1
15 U.S.C. 1601 et seq. 1
15 U.S.C. 1639 ( p ) ( 2 ) ( B ) ( HOEPA ). The Telemarketing and Consumer Fraud and Abuse Prevention Act also directed the Federal Trade Commission ( FTC ) to prescribe rules prohibiting deceptive telemarketing acts or practices and other abusive telemarketing acts or practices. 15 U.S.C. 6102 ( a ) ( 1 ). 1
15 U.S.C. 1666 and 1666a restrict the reporting of disputed billing information without proper validation.,,EQUIFAX 1
15 U.S.C. 1666 and 1666a restrict the reporting of disputed billing information without proper validation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,Experian Information Solutions Inc.,KS,66223,,Consent provided,Web,2025-12-19,Closed with explanation,Yes,N/A,18161329 1
15 U.S.C. 1666 and 1666a restrict the reporting of disputed billing information without proper validation.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
15 U.S.C. 1666. 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.