CFPB · Single-product concentration
Certified Collectors, Inc.
37 CFPB complaints · 89.2% in "Debt collection" · top issue Attempts to collect debt not owed.
Certified Collectors, Inc.: 89.2% of 37 CFPB complaints sit in "Debt collection". Timely 97.3% · relief 5.4%. Allegations, not findings.
- Single-product concentration
- +150% filings 2014 to 2026
CFPB relief outcome brief
CCDB company certified-collectors-inc
5.4% relief · 97.3% timely · 37 filings · Debt collection
Same-product relief peers
Nearest relief peer: Malcolm S. Gerald and Associates, Inc. (5.5% relief)
Certified Collectors, Inc. closes 5.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 37 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Certified Collectors, Inc. complaint mix by product
- Debt collection 33 89.2% – 6% relief
- Credit reporting 3 8.1% – 0% relief
- Credit reporting, 1 2.7% – 0% relief
How Certified Collectors, Inc.'s 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 33 |
| Credit reporting or other personal consumer reports | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Certified Collectors, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 94.6% of this company's filings
Certified Collectors, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +150% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 35 |
| OK | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 8 |
| Took or threatened to take negative or legal action | 7 |
| Written notification about debt | 6 |
| Communication tactics | 5 |
| False statements or representation | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Incorrect information on your report | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 50% |
| 2015 | 1 | 100% |
| 2016 | 4 | 100% |
| 2018 | 5 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 6 | 100% |
| 2022 | 1 | 100% |
| 2023 | 3 | 100% |
| 2024 | 2 | 100% |
| 2025 | 1 | 100% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
Certified Collectors, Inc. filings cluster in one product
Certified Collectors, Inc.'s 37 logged complaints stay concentrated: only 3 states show a filing. Only 24.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-03.
Certified Collectors, Inc. answers 97.3% of complaints inside the CFPB's tracked window and closes 94.6% with a written explanation. 5.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Certified Collectors, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Certified Collectors, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 37.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Certified Collectors, Inc. (97.3% timely; 5.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration