CFPB · Narrative-heavy record
Certified Direct Solutions
2 CFPB complaints · 50% with narratives · top issue Took or threatened to take negative or legal action.
Certified Direct Solutions: 50% of 2 filings include consumer narratives. Timely 50% · relief 50% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2023
CFPB relief outcome brief
CCDB company certified-direct-solutions
50% relief · 50% timely · 2 filings · Debt collection
Same-product relief peers
Nearest relief peer: Accelerated Financial Solutions, LLC (50% relief)
Certified Direct Solutions closes 50% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Certified Direct Solutions complaint mix by product
- Debt collection 1 50.0% – 0% relief
- Student loan 1 50.0% – 100% relief
How Certified Direct Solutions's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1 |
| Student loan | 1 |
Concentrated filing states for Certified Direct Solutions
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 50% of this company's filings
Certified Direct Solutions complaints by year
Annual filing volume from the CFPB public database
- 2023
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| NJ | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 1 |
| Dealing with my lender or servicer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Certified Direct Solutions's narrative-rich complaint ledger
Certified Direct Solutions's 2 logged complaints stay concentrated: only 2 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2023-06-17.
Certified Direct Solutions answers 50% of complaints inside the CFPB's tracked window and closes 0% with a written explanation. 50% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Certified Direct Solutions.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Certified Direct Solutions: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Certified Direct Solutions (50% timely; 50% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record