CFPB · Single-product concentration
Certainty Home Loans LLC
13 CFPB complaints · 100% in "Mortgage" · top issue Application, originator, mortgage broker.
Certainty Home Loans LLC: 100% of 13 CFPB complaints sit in "Mortgage". Timely 92.3% · relief 30.8%. Allegations, not findings.
- Single-product concentration
- +100% filings 2012 to 2020
CFPB relief outcome brief
CCDB company certainty-home-loans-llc
30.8% relief · 92.3% timely · 13 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bank of America, National Association (31% relief)
Certainty Home Loans LLC closes 30.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 13 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Certainty Home Loans LLC complaint mix by product
- Mortgage 13 100.0% – 31% relief
How Certainty Home Loans LLC's 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13 |
Where Certainty Home Loans LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 30.8% of this company's filings
Certainty Home Loans LLC rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 2
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 4 |
| GA | 4 |
| NC | 4 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 5 |
| Trouble during payment process | 3 |
| Settlement process and costs | 2 |
| Loan servicing, payments, escrow account | 2 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2014 | 5 | 100% |
| 2015 | 1 | 0% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 100% |
| 2020 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Certainty Home Loans LLC filings cluster in one product
Certainty Home Loans LLC's 13 logged complaints stay concentrated: only 4 states show a filing. Only 38.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-03-31.
Certainty Home Loans LLC answers 92.3% of complaints inside the CFPB's tracked window and closes 69.2% with a written explanation. 30.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Certainty Home Loans LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Certainty Home Loans LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 13.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Certainty Home Loans LLC (92.3% timely; 30.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration