CFPB · Single-product concentration
Century Mortgage Company
7 CFPB complaints · 100% in "Mortgage" · top issue Loan servicing, payments, escrow account.
Century Mortgage Company: 100% of 7 CFPB complaints sit in "Mortgage". Timely 57.1% · relief 28.6%. Allegations, not findings.
- Single-product concentration
- -50% filings 2014 to 2021
CFPB relief outcome brief
CCDB company century-mortgage-company
28.6% relief · 57.1% timely · 7 filings · Mortgage
Same-product relief peers
Nearest relief peer: Ag Ah LLC (29.2% relief)
Century Mortgage Company closes 28.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Century Mortgage Company complaint mix by product
- Mortgage 7 100.0% – 29% relief
How Century Mortgage Company's 7 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
Concentrated filing states for Century Mortgage Company
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 57.1% of this company's filings
Century Mortgage Company falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -50% vs 2014
Top States
| State | Complaints |
|---|---|
| VA | 4 |
| FL | 1 |
| KY | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan servicing, payments, escrow account | 4 |
| Application, originator, mortgage broker | 2 |
| Trouble during payment process | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 50% |
| 2015 | 4 | 50% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Century Mortgage Company filings cluster in one product
Century Mortgage Company's 7 logged complaints stay concentrated: only 4 states show a filing. Only 0% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2021-03-28.
Century Mortgage Company answers 57.1% of complaints inside the CFPB's tracked window and closes 71.4% with a written explanation. 28.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan servicing, payments, escrow account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Century Mortgage Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Century Mortgage Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 57.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Century Mortgage Company (57.1% timely; 28.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration