Total complaints
16
Filed since 2023
2026 data Public-data reference. official source
CEX.IO CORP.
16 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
16 consumer complaints filed with the CFPB
This profile shows CEX.IO CORP.'s complaint history from CFPB public records. 16 consumers have filed complaints since 2023. The company has a 93.8% timely response rate and has provided relief in 6.3% of cases.
16
Total Complaints
93.8%
Timely Response
0%
Disputed
6.3%
Relief Provided
12
States Active
2023
Since
Timely response
93.8%
CFPB-tracked response window
Relief rate
6.3%
Closed with monetary or non-monetary relief
Timely response rate 93.8%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 6.3%
Industry median
Share closed with monetary or non-monetary relief.
CEX.IO CORP. complaint mix by product
- Money transfer, 15 93.8% – 7% relief
- Checking or 1 6.3% – 0% relief
How CEX.IO CORP.'s 16 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 15 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| OH | 2 |
| TX | 2 |
| LA | 1 |
| SC | 1 |
| WA | 1 |
| NC | 1 |
| CO | 1 |
| MA | 1 |
| NY | 1 |
| CT | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 7 |
| Other transaction problem | 5 |
| Money was not available when promised | 2 |
| Problem with a lender or other company charging your account | 1 |
| Other service problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 7 | 100% |
| 2024 | 2 | 100% |
| 2025 | 6 | 83.3% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About CEX.IO CORP.
CEX.IO CORP. has accumulated 16 consumer complaints in the CFPB public database, with filings active across 12 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2023, and the most recent logged activity is 2026-01-03, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, CEX.IO CORP. reports a 93.8% timely-response rate and has closed 93.8% of cases with a written explanation to the consumer. 6.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Money transfer, virtual currency, or money service", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating CEX.IO CORP.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does CEX.IO CORP. have?
CEX.IO CORP. has received 16 consumer complaints filed with the Consumer Financial Protection Bureau.
Does CEX.IO CORP. respond to complaints on time?
CEX.IO CORP. has a 93.8% timely response rate to CFPB complaints.
What is the most common complaint about CEX.IO CORP.?
The most common issue reported against CEX.IO CORP. is "Fraud or scam" in the "Money transfer, virtual currency, or money service" product category.
Read our methodology — how this data is sourced, computed, and verified.
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