CFPB · Single-product concentration
Cex.Io Corp.
28 CFPB complaints · 96.4% in "Money transfer, virtual currency, or money service" · top issue Fraud or scam.
Cex.Io Corp.: 96.4% of 28 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 96.4% · relief 3.6%. Allegations, not findings.
- Single-product concentration
- -70% filings 2023 to 2026
CFPB relief outcome brief
CCDB company cex-io-corp
3.6% relief · 96.4% timely · 28 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Ria Envia, LLC (3.5% relief)
Cex.Io Corp. closes 3.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cex.Io Corp.'s 28 filings include narrative text
78.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cex.Io Corp. complaint mix by product
- Money transfer, 27 96.4% – 4% relief
- Checking or 1 3.6% – 0% relief
How Cex.Io Corp.'s 28 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 27 |
| Checking or savings account | 1 |
Where Cex.Io Corp. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 14.3% of this company's filings
Cex.Io Corp. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -70% vs 2023
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| TX | 3 |
| NC | 3 |
| IN | 2 |
| MA | 2 |
| WA | 2 |
| OH | 2 |
| MD | 1 |
| SC | 1 |
| AR | 1 |
| CO | 1 |
| LA | 1 |
| CT | 1 |
| AZ | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 10 |
| Other transaction problem | 9 |
| Money was not available when promised | 4 |
| Other service problem | 2 |
| Unauthorized transactions or other transaction problem | 1 |
| Problem with a lender or other company charging your account | 1 |
| Unexpected or other fees | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 10 | 100% |
| 2024 | 6 | 100% |
| 2025 | 9 | 88.9% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Cex.Io Corp. filings cluster in one product
Cex.Io Corp.'s 28 logged complaints stay concentrated: only 15 states show a filing. 78.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-05-21.
Cex.Io Corp. answers 96.4% of complaints inside the CFPB's tracked window and closes 96.4% with a written explanation. 3.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cex.Io Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cex.Io Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 28.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cex.Io Corp. (96.4% timely; 3.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration