Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
although I requested for the same 1
although I was current with and even paid more than the minimum. All this has ruined ( for the next few months ) my credit rating 1
although I was later informed that I still had a remaining balance 1
although I was neither asked 1
although I was not notified. After finding out that the Loss of Mitigation was denied again 1
although I was told it would be postponed for the review of my documents. The records and live conversation recordings need to be reviewed. I have every email with attachments I sent in to them 1
although I was told that because I did not call on XXXX XXXX 1
although I was told that this was not the case. You set your borrowers up for failure by giving them erroneous information coupled with a customer-disabling process. You are trying my hands so that instead of deferment due to my continued classwork 1
although it did not include any attachments. 1
although it didnt have a great interest-rate 1
although it hasnt. 1
although it is really only XXXX account ; the information is identical. I think maybe XXXX XXXX XXXX re-issued the card with a different account number because their system had been hacked into ; I seem to recall there was a problem like that. This 1
although it never got to court ). And they knew 1
although it should have been just as immediate. They returned the stolen funds. I later received a letter that this was an Automatic Payment ( to the closed '' credit card account ) and all future ones have been XXXX. This does not make any sense. Why would automatic payments be on the account when the account was closed? '' I did not have access to the credit account via Online Banking and any functions tied to this account were XXXX. Wells Fargo reps did not have any access to the credit card account and could not see it '' when I called in. Also 1
although it was brought current within a 24-hr period. Recently 1
although it was not processed as a chargeback. On my Google Wallet Summary 1
although it was not. He explained that since it was the first time it happened 1
although it was postmarked within the first week of XXXX. 1
although much of the issue appeared to be on their end 1
although my home was in foreclosure status and they have specifically stated that they COULD NOT do that. I have a written document where they told me that they were going to return the money 1
although my questions had been unanswered. This series of conversations was very frustrating and also a bit unnerving ; it felt as if the customer service representatives either had the wrong information or had been instructed not to provide further information on certain account details ( for example 1
although never applicable - are always inaccurate You Reside in the OTHER ACCOUNTS Section/Segment of consumer reports 2
although no such functionality ever existed in their mortgage module ; And 1
although no such Notice was ever received and XXXX XXXX similarly declined to furnish a copy of that Notice as well. 1
although pleasant 1
although she di me exceptionally dirty along with all of these people cause I was XXXX XXXX XXXX enough to trust vultures! 1
although she insisted that she was unable to send me any kind of formal letter or document indicating that account is paid in full and will not be subject to any further charges. Approximately one week later 1
although shortly after 1
although spelled differently 2
although that derogatory information predates an earlier report that did not include the derogatory information. [ 19 ] A consumer reporting agency 's policies and procedures should further identify and prevent illogical reporting of a Date of First Delinquency in connection with an account. [ 20 ] Section 605 ( a ) of the FCRA identifies categories of information that can not be included in a consumer report after a certain amount of time. [ 21 ] For example 1
although the accounts are closed 6
although the address the item was sent to was not 1
although the City advised me that they would not attempt to collect on the judgment since I had a Chapter XXXX on file. 1
although the homeowner provided proof through bank statements and canceled checks. This continued from one lender to the next. 1
although the likelihood of me struggling to make the deferral payments was still present 1
although the property was covered for XXXX purposes during that time as the first payment towards such was only needed to be made by me upon receiving the first billing statement at the end of XX/XX/XXXX. 1
although the same social is used 1
although the site does offer a video : An in-person retail customer enters his phone number and purchase amount into the XXXX card reader 1
although the transaction was completed the funds never made it to their destination 1
although their negligence has caused me and my family severe hardship. The willful and knowing adverse actions taken against me constitutes harassment 3
although there is room on the right to add the 5-year/60-month notation. Additionally on the left 1
although they are clearly in the wrong. 1
although they are currently a furnisher of information. 1
although they did agree to block the card moving forward. I am still responsible for the charges.,,AMERICAN EXPRESS COMPANY,GA,30032,Older American,Consent provided,Web,2025-02-20,Closed with explanation,Yes,N/A,12151981 1
although they did post a message confirming they received the letter. When I called to follow up 1
although they do and/can technically qualify for the financial resources 1
although they had no information on how or why to do that.,,CAPITAL ONE FINANCIAL CORPORATION,NY,10471,,Consent provided,Web,2020-03-16,Closed with explanation,Yes,N/A,3568845 1
although they have no issues with it as proof of a shipment? They insist i return the item shipped 1
although they have sent me emails regarding the XXXX XXXX public file addition to my credit reporting.,,AMERICAN EXPRESS COMPANY,OH,43113,,Consent provided,Web,2024-06-29,Closed with non-monetary relief,Yes,N/A,9379386 1
although they never said that to me. XXXX also would not provide me a receipt of the transaction 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.