State Street Bank and Trust Company
52 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
State Street Bank and Trust Company complaint mix by product
- Checking or 31 59.6% – 0% relief
- Bank account 13 25.0% – 15% relief
- Money transfer, 6 11.5% – 0% relief
- Credit reporting 1 1.9% – 0% relief
- Money transfers 1 1.9% – 0% relief
How State Street Bank and Trust Company's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 31 |
| Bank account or service | 13 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting or other personal consumer reports | 1 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| OH | 6 |
| CA | 5 |
| MD | 4 |
| MI | 4 |
| TN | 4 |
| IL | 3 |
| MO | 3 |
| TX | 2 |
| VI | 2 |
| GA | 2 |
| NC | 2 |
| NY | 2 |
| RI | 2 |
| CT | 1 |
| MA | 1 |
| OR | 1 |
| MN | 1 |
| IA | 1 |
| ME | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 25 |
| Account opening, closing, or management | 7 |
| Deposits and withdrawals | 4 |
| Problem caused by your funds being low | 3 |
| Fraud or scam | 2 |
| Problem with a lender or other company charging your account | 2 |
| Making/receiving payments, sending money | 2 |
| Other transaction problem | 1 |
| Problem with customer service | 1 |
| Incorrect information on your report | 1 |
| Wrong amount charged or received | 1 |
| Opening an account | 1 |
| Lost or stolen check | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 1 | 100% |
| 2014 | 3 | 100% |
| 2015 | 5 | 100% |
| 2016 | 1 | 100% |
| 2017 | 3 | 100% |
| 2018 | 4 | 100% |
| 2019 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 5 | 100% |
| 2023 | 2 | 100% |
| 2024 | 4 | 50% |
| 2025 | 6 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About State Street Bank and Trust Company
State Street Bank and Trust Company's 52 logged complaints stay concentrated: only 22 states show a filing on record. Only 13.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-05-14.
State Street Bank and Trust Company answers 94.2% of complaints inside the CFPB's tracked window and closes 96.2% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about State Street Bank and Trust Company.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does State Street Bank and Trust Company have?
52, per the CFPB's public complaint count for this company (see the full breakdown above).
Does State Street Bank and Trust Company respond to complaints on time?
94.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about State Street Bank and Trust Company?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.