CFPB · Mid-pack CFPB posture
State Street Bank and Trust Company
52 CFPB complaints · 22 states · top issue Managing an account.
State Street Bank and Trust Company has 52 consumer complaints in the CFPB public database. Timely response is 94.2%; 3.8% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company state-street-bank-and-trust-company
3.8% relief · 94.2% timely · 52 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Randolph-Brooks Federal Credit Union (3.8% relief)
State Street Bank and Trust Company closes 3.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
State Street Bank and Trust Company scores strongest on closed with explanation (93/100 percentile-benchmarked) and weakest on relief provided (18/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
18 / 100 percentile-benchmarked
3.8% of complaints closed with relief to the consumer
Timely response
90 / 100 percentile-benchmarked
94.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
93 / 100 percentile-benchmarked
96.2% of complaints closed with an explanation to the consumer
How 52 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
State Street Bank and Trust Company complaint mix by product
- Checking or 31 59.6% – 0% relief
- Bank account 13 25.0% – 15% relief
- Money transfer, 6 11.5% – 0% relief
- Credit reporting 1 1.9% – 0% relief
- Money transfers 1 1.9% – 0% relief
How State Street Bank and Trust Company's 52 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 31 |
| Bank account or service | 13 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting or other personal consumer reports | 1 |
| Money transfers | 1 |
Where State Street Bank and Trust Company complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OH
- 11.5% of this company's filings
State Street Bank and Trust Company complaints by year
Annual filing volume from the CFPB public database
- 2026
- 3
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| OH | 6 |
| CA | 5 |
| MD | 4 |
| MI | 4 |
| TN | 4 |
| IL | 3 |
| MO | 3 |
| TX | 2 |
| VI | 2 |
| GA | 2 |
| NC | 2 |
| NY | 2 |
| RI | 2 |
| CT | 1 |
| MA | 1 |
| OR | 1 |
| MN | 1 |
| IA | 1 |
| ME | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 25 |
| Account opening, closing, or management | 7 |
| Deposits and withdrawals | 4 |
| Problem caused by your funds being low | 3 |
| Fraud or scam | 2 |
| Problem with a lender or other company charging your account | 2 |
| Making/receiving payments, sending money | 2 |
| Other transaction problem | 1 |
| Problem with customer service | 1 |
| Incorrect information on your report | 1 |
| Wrong amount charged or received | 1 |
| Opening an account | 1 |
| Lost or stolen check | 1 |
| Money was not available when promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 66.7% |
| 2013 | 1 | 100% |
| 2014 | 3 | 100% |
| 2015 | 5 | 100% |
| 2016 | 1 | 100% |
| 2017 | 3 | 100% |
| 2018 | 4 | 100% |
| 2019 | 2 | 100% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 5 | 100% |
| 2023 | 2 | 100% |
| 2024 | 4 | 50% |
| 2025 | 6 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about State Street Bank and Trust Company
State Street Bank and Trust Company's 52 logged complaints stay concentrated: only 22 states show a filing. Only 13.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-05-14.
State Street Bank and Trust Company answers 94.2% of complaints inside the CFPB's tracked window and closes 96.2% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about State Street Bank and Trust Company.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for State Street Bank and Trust Company: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 52.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for State Street Bank and Trust Company (94.2% timely; 3.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture