Sterling Bancorp
212 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sterling Bancorp complaint mix by product
- Checking or 104 49.3% – 11% relief
- Mortgage 90 42.7% – 1% relief
- Debt collection 4 1.9% – 0% relief
- Credit reporting, 4 1.9% – 0% relief
- Money transfer, 4 1.9% – 0% relief
- Payday loan, 3 1.4% – 0% relief
- Credit reporting 2 0.9% – 0% relief
How Sterling Bancorp's 212 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 104 |
| Mortgage | 90 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, or personal loan | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| NY | 137 |
| CA | 9 |
| NJ | 8 |
| IL | 6 |
| VA | 6 |
| FL | 6 |
| TX | 3 |
| MA | 3 |
| CT | 3 |
| GA | 3 |
| MD | 2 |
| WA | 2 |
| NV | 1 |
| SC | 1 |
| MO | 1 |
| MI | 1 |
| DC | 1 |
| OR | 1 |
| NC | 1 |
| OH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 79 |
| Trouble during payment process | 49 |
| Struggling to pay mortgage | 22 |
| Closing on a mortgage | 11 |
| Closing an account | 11 |
| Problem with a lender or other company charging your account | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Incorrect information on your report | 4 |
| Opening an account | 4 |
| Attempts to collect debt not owed | 3 |
| Improper use of your report | 2 |
| Problem caused by your funds being low | 2 |
| Money was not available when promised | 2 |
| Credit limit changed | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Took or threatened to take negative or legal action | 1 |
| Problem with additional add-on products or services | 1 |
| Charged fees or interest you didn't expect | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 14 | 100% |
| 2018 | 44 | 100% |
| 2019 | 40 | 100% |
| 2020 | 56 | 100% |
| 2021 | 51 | 94.1% |
| 2022 | 2 | 100% |
| 2023 | 1 | 0% |
| 2024 | 2 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Sterling Bancorp
Sterling Bancorp's 212 logged complaints stay concentrated: only 20 states show a filing on record. Only 25.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2017 through 2026-05-29.
Sterling Bancorp answers 96.2% of complaints inside the CFPB's tracked window and closes 92% with a written explanation. 5.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sterling Bancorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Sterling Bancorp have?
212, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Sterling Bancorp respond to complaints on time?
96.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Sterling Bancorp?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.