Total complaints
108
Filed since 2012
2026 data Public-data reference. official source
State Home Mortgage
108 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
108 consumer complaints filed with the CFPB
This profile shows State Home Mortgage's complaint history from CFPB public records. 108 consumers have filed complaints since 2012. The company has a 31.5% timely response rate and has provided relief in 0.9% of cases.
108
Total Complaints
31.5%
Timely Response
9.3%
Disputed
0.9%
Relief Provided
4
States Active
2012
Since
Timely response
31.5%
CFPB-tracked response window
Relief rate
0.9%
Closed with monetary or non-monetary relief
Timely response rate 31.5%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.9%
Industry median
Share closed with monetary or non-monetary relief.
State Home Mortgage complaint mix by product
- Mortgage 94 87.0% – 1% relief
- Debt collection 7 6.5% – 0% relief
- Credit reporting 4 3.7% – 0% relief
- Credit reporting, 2 1.9% – 0% relief
- Debt or 1 0.9% – 0% relief
How State Home Mortgage's 108 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 94 |
| Debt collection | 7 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 104 |
| AR | 1 |
| NY | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 33 |
| Loan modification,collection,foreclosure | 20 |
| Loan servicing, payments, escrow account | 19 |
| Struggling to pay mortgage | 14 |
| Settlement process and costs | 3 |
| Closing on a mortgage | 3 |
| Incorrect information on your report | 3 |
| False statements or representation | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Improper contact or sharing of info | 1 |
| Took or threatened to take negative or legal action | 1 |
| Credit decision / Underwriting | 1 |
| Taking/threatening an illegal action | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with customer service | 1 |
| Communication tactics | 1 |
| Improper use of your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 7 | 28.6% |
| 2014 | 12 | 41.7% |
| 2015 | 9 | 44.4% |
| 2016 | 14 | 42.9% |
| 2017 | 3 | 33.3% |
| 2018 | 10 | 40% |
| 2019 | 5 | 20% |
| 2020 | 5 | 0% |
| 2021 | 3 | 0% |
| 2022 | 10 | 30% |
| 2023 | 2 | 0% |
| 2024 | 11 | 36.4% |
| 2025 | 9 | 11.1% |
| 2026 | 5 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About State Home Mortgage
State Home Mortgage has accumulated 108 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 30 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-03-18, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, State Home Mortgage reports a 31.5% timely-response rate and has closed 96.3% of cases with a written explanation to the consumer. 0.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 9.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Trouble during payment process".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating State Home Mortgage: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does State Home Mortgage have?
State Home Mortgage has received 108 consumer complaints filed with the Consumer Financial Protection Bureau.
Does State Home Mortgage respond to complaints on time?
State Home Mortgage has a 31.5% timely response rate to CFPB complaints.
What is the most common complaint about State Home Mortgage?
The most common issue reported against State Home Mortgage is "Trouble during payment process" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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