State Home Mortgage
132 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
State Home Mortgage complaint mix by product
- Mortgage 115 87.1% – 1% relief
- Debt collection 9 6.8% – 0% relief
- Credit reporting 4 3.0% – 0% relief
- Credit reporting, 3 2.3% – 0% relief
- Debt or 1 0.8% – 0% relief
How State Home Mortgage's 132 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 115 |
| Debt collection | 9 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 127 |
| NY | 1 |
| AR | 1 |
| KY | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 49 |
| Loan modification,collection,foreclosure | 22 |
| Loan servicing, payments, escrow account | 20 |
| Struggling to pay mortgage | 16 |
| Incorrect information on your report | 4 |
| Closing on a mortgage | 3 |
| Settlement process and costs | 3 |
| Took or threatened to take negative or legal action | 3 |
| False statements or representation | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Improper use of your report | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with customer service | 1 |
| Taking/threatening an illegal action | 1 |
| Credit decision / Underwriting | 1 |
| Improper contact or sharing of info | 1 |
| Communication tactics | 1 |
| Attempts to collect debt not owed | 1 |
| Unable to get your credit report or credit score | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 7 | 28.6% |
| 2014 | 12 | 41.7% |
| 2015 | 10 | 50% |
| 2016 | 16 | 43.8% |
| 2017 | 6 | 33.3% |
| 2018 | 12 | 33.3% |
| 2019 | 8 | 37.5% |
| 2020 | 6 | 0% |
| 2021 | 4 | 0% |
| 2022 | 12 | 25% |
| 2023 | 2 | 0% |
| 2024 | 13 | 30.8% |
| 2025 | 14 | 21.4% |
| 2026 | 7 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About State Home Mortgage
State Home Mortgage's 132 logged complaints stay concentrated: only 5 states show a filing on record. 40.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-15.
State Home Mortgage answers 31.1% of complaints inside the CFPB's tracked window and closes 96.2% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about State Home Mortgage.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does State Home Mortgage have?
132, per the CFPB's public complaint count for this company (see the full breakdown above).
Does State Home Mortgage respond to complaints on time?
31.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about State Home Mortgage?
"Trouble during payment process", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.