Browse Companies

Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
84 Stat. 1128. ) ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system 1
84 Stat. 1128. ),,Advance America 1
84 Stat. 1128. ),Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
84 Stat. 1132 ; amended Pub. L. 104208 1
84 Stat. 1134 ; amended Pub. L. 104208 1
842 F.3d 181.,,FIRST CITIZENS BANCSHARES 1
85 So. 3d 1151 ( Fla. 2d DCA XXXX ). 1
85 So. 3d 1151 ( Fla. 2d DCA XXXX ). 2
853 of the class members 1
87 ( quoting Black Hills Novelty Co. 1
871.11 1
882 N.W.2d 307 1
8b In a letter dated XXXX 1
9 1
9 ) XXXX XXXX XX/XX/XXXX 1
9 ).,,Selene Finance LP,MD,20783,,Consent provided,Web,2018-06-20,Closed with explanation,Yes,N/A,2940702 1
9 Dots Lending LLC 1
9 U.S.C. 1-16 ( the FAA ) . You and we agree that any arbitration proceedings initiated hereunder shall be kept confidential. 1
9 U.S.C. 116 15 U.S.C. 1692c ( c ) Cease Communication ( FDCPA ) 15 U.S.C. 1692g ( b ) Failure to validate disputed debt 15 U.S.C. 1681s-2 ( b ) Furnishing inaccurate/unverified information to CRAs 15 U.S.C. 1681n & 1681o Civil liability for FCRA violations,,ENCORE CAPITAL GROUP INC.,FL,33162,,Consent provided,Web,2025-08-03,Closed with non-monetary relief,Yes,N/A,15021145 1
9 U.S.C. 116 15 U.S.C. 1692c ( c ) Cease Communication ( FDCPA ) 15 U.S.C. 1692g ( b ) Failure to validate disputed debt 15 U.S.C. 1681s-2 ( b ) Furnishing inaccurate/unverified information to CRAs 15 U.S.C. 1681n & 1681o Civil liability for FCRA violations,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRANSUNION INTERMEDIATE HOLDINGS 1
9-611 1
9-611. - NOTIFICATION BEFORE DISPOSITION OF COLLATERAL 1
9. proof of my current address which is in Illinois not North Carolina 3
9. The Note was first Endorsed by XXXX Bank XXXX. to XXXX XXXX XXXX XXXX XXXX 1
9. USC 1681i ( a ) ( 5 ) 10.Title 5 Section 552a 11. NCA 126B ( i ) ( a ) 1
9. {$1000.00} ( ONE THOUSAND UNITED STATES DOLLARS ) per attempt to contact by telephone and/or mobile phone and/or email. 1
90 10
90 '' for XX/XX/XXXX 2
90 business day timelines. This *IS* a matter of MOHELA failing to process my refund request now in month 6 after my initial XXXX request. Any and all MOHELA responses to this beyond your refund has been processed '' will be rejected & added to the laundry list of documented lies & deceptions MOHELA has provided to myself and borrowers.,Company believes it acted appropriately as authorized by contract or law,MOHELA,AZ,85020,,Consent provided,Web,2024-08-20,Closed with explanation,Yes,N/A,9863555 1
90 Day Credit Experts 25
90 day late payment not my account : XXXX Remove this account. No other credit bureau is reporting this 1
90 DAY PAST DUE ; XX/XX/XXXX 1
90 days 2
90 days after the loan defaulted 1
90 days delinquent on their mortgage. His credit score plummeted to XXXX via XXXX. 1
90 days late 1
90 days late for a missed payment and continue processing further payments ; without applying it to the late payment or paying the overall due '' for the previous week. 2
90 days late the account would have been in default - This needs to be corrected,,EQUIFAX 1
90 days late the account would have been in default - This needs to be corrected,,MoneyLion Inc.,MD,21239,,Consent provided,Web,2019-06-02,Closed with explanation,No,N/A,3261104 1
90 days late the account would have been in default - This needs to be corrected,,MoneyLion Inc.,MD,21239,,Consent provided,Web,2019-06-04,Closed with explanation,No,N/A,3261115 1
90 days past due on home payments from XX/XX/XXXX ( see Attachment 3 ). All this seems to have done was allow XXXX and TransUnion to say that they processed a dispute in a timely manner 1
90 days past due on home payments from XX/XX/XXXX ( see Attachment 3 ). All this seems to have done was allow XXXX and XXXX to say that they processed a dispute in a timely manner 1
90 days past due on home payments from XX/XX/XXXX XX/XX/XXXX ( see Attachment 3 ). All this seems to have done was allow DITECH and XXXX to say that they processed a dispute in a timely manner 1
90 days past due on home payments from XX/XX/XXXX XX/XX/XXXX ( see Attachment 3 ). All this seems to have done was allow XXXX and XXXX to say that they processed a dispute in a timely manner 1
90 DPD XXXX XXXX 1
90- 2
90- and 120-day delinquenciesall of which never occurred. These late payments do NOT appear anywhere on the ledger XXXX sent me. This means XXXX own internal accounting directly contradicts the derogatory information they reported to the credit bureaus. 2
900.00 but there was no transfer letter received from Countrywide to Bank of America 1
911 F.3d 1 ( 1st Cir. 2018 ) : A consumer is entitled to know not only what the debt is 1
916 ( 9th Cir. BAP XXXX ) ). To meet this burden 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.