Total complaints
17
Filed since 2012
2026 data Public-data reference. official source
FIRST CALIFORNIA MORTGAGE CO., INC.
17 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
17 consumer complaints filed with the CFPB
This profile shows FIRST CALIFORNIA MORTGAGE CO., INC.'s complaint history from CFPB public records. 17 consumers have filed complaints since 2012. The company has a 41.2% timely response rate and has provided relief in 11.8% of cases.
17
Total Complaints
41.2%
Timely Response
17.6%
Disputed
11.8%
Relief Provided
4
States Active
2012
Since
Timely response
41.2%
CFPB-tracked response window
Relief rate
11.8%
Closed with monetary or non-monetary relief
Timely response rate 41.2%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.8%
Industry median
Share closed with monetary or non-monetary relief.
FIRST CALIFORNIA MORTGAGE CO., INC. complaint mix by product
- Mortgage 17 100.0% – 12% relief
How FIRST CALIFORNIA MORTGAGE CO., INC.'s 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 17 |
Top States
| State | Complaints |
|---|---|
| CA | 11 |
| AZ | 3 |
| WA | 2 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 8 |
| Loan servicing, payments, escrow account | 2 |
| Trouble during payment process | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Loan modification,collection,foreclosure | 1 |
| Settlement process and costs | 1 |
| Credit decision / Underwriting | 1 |
| Struggling to pay mortgage | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 1 | 100% |
| 2016 | 7 | 28.6% |
| 2017 | 3 | 33.3% |
| 2018 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FIRST CALIFORNIA MORTGAGE CO., INC.
FIRST CALIFORNIA MORTGAGE CO., INC. has accumulated 17 consumer complaints in the CFPB public database, with filings active across 4 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2018-02-22, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FIRST CALIFORNIA MORTGAGE CO., INC. reports a 41.2% timely-response rate and has closed 41.2% of cases with a written explanation to the consumer. 11.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 17.6% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Application, originator, mortgage broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FIRST CALIFORNIA MORTGAGE CO., INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FIRST CALIFORNIA MORTGAGE CO., INC. have?
FIRST CALIFORNIA MORTGAGE CO., INC. has received 17 consumer complaints filed with the Consumer Financial Protection Bureau.
Does FIRST CALIFORNIA MORTGAGE CO., INC. respond to complaints on time?
FIRST CALIFORNIA MORTGAGE CO., INC. has a 41.2% timely response rate to CFPB complaints.
What is the most common complaint about FIRST CALIFORNIA MORTGAGE CO., INC.?
The most common issue reported against FIRST CALIFORNIA MORTGAGE CO., INC. is "Application, originator, mortgage broker" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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