CFPB · Single-product concentration
First Continental Mortgage Ltd
49 CFPB complaints · 91.8% in "Mortgage" · top issue Trouble during payment process.
First Continental Mortgage Ltd: 91.8% of 49 CFPB complaints sit in "Mortgage". Timely 98% · relief 14.3%. Allegations, not findings.
- Single-product concentration
- -25% filings 2013 to 2026
CFPB relief outcome brief
CCDB company first-continental-mortgage-ltd
14.3% relief · 98% timely · 49 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bankunited, National Association (14.4% relief)
First Continental Mortgage Ltd closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Continental Mortgage Ltd's 49 filings include narrative text
57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Continental Mortgage Ltd complaint mix by product
- Mortgage 45 91.8% – 16% relief
- Debt collection 4 8.2% – 0% relief
How First Continental Mortgage Ltd's 49 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 45 |
| Debt collection | 4 |
Concentrated filing states for First Continental Mortgage Ltd
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 89.8% of this company's filings
First Continental Mortgage Ltd falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 3
- -25% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 44 |
| GA | 2 |
| AZ | 1 |
| NM | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 11 |
| Struggling to pay mortgage | 11 |
| Loan servicing, payments, escrow account | 9 |
| Closing on a mortgage | 4 |
| Took or threatened to take negative or legal action | 4 |
| Loan modification,collection,foreclosure | 3 |
| Application, originator, mortgage broker | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Credit decision / Underwriting | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 75% |
| 2014 | 3 | 100% |
| 2015 | 2 | 100% |
| 2016 | 6 | 100% |
| 2017 | 10 | 100% |
| 2018 | 5 | 100% |
| 2019 | 3 | 100% |
| 2020 | 4 | 100% |
| 2021 | 4 | 100% |
| 2023 | 1 | 100% |
| 2024 | 2 | 100% |
| 2025 | 2 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
First Continental Mortgage Ltd filings cluster in one product
First Continental Mortgage Ltd's 49 logged complaints stay concentrated: only 4 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-05-29.
First Continental Mortgage Ltd answers 98% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Continental Mortgage Ltd.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Continental Mortgage Ltd: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 49.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Continental Mortgage Ltd (98% timely; 14.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration