CFPB · Narrative-heavy record
First Consumer, LLC
5 CFPB complaints · 40% with narratives · top issue Dealing with my lender or servicer.
First Consumer, LLC: 40% of 5 filings include consumer narratives. Timely 40% · relief 40% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2025
CFPB relief outcome brief
CCDB company first-consumer-llc
40% relief · 40% timely · 5 filings · Student loan
Same-product relief peers
Nearest relief peer: Brelvis Consulting, LLC (44.9% relief)
First Consumer, LLC closes 40% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Consumer, LLC complaint mix by product
- Student loan 3 60.0% – 33% relief
- Debt collection 1 20.0% – 0% relief
- Other financial 1 20.0% – 100% relief
How First Consumer, LLC's 5 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 3 |
| Debt collection | 1 |
| Other financial service | 1 |
Concentrated filing states for First Consumer, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- PR
- 40% of this company's filings
First Consumer, LLC complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| PR | 2 |
| NY | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 2 |
| Took or threatened to take negative or legal action | 1 |
| Dealing with your lender or servicer | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 0% |
| 2017 | 3 | 66.7% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
First Consumer, LLC's narrative-rich complaint ledger
First Consumer, LLC's 5 logged complaints stay concentrated: only 3 states show a filing. 40% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-10-02.
First Consumer, LLC answers 40% of complaints inside the CFPB's tracked window and closes 20% with a written explanation. 40% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Consumer, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Consumer, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 5.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 40%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Consumer, LLC (40% timely; 40% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record