CFPB · Single-product concentration
First American Financial Corporation
253 CFPB complaints · 78.3% in "Mortgage" · top issue Closing on a mortgage.
First American Financial Corporation: 78.3% of 253 CFPB complaints sit in "Mortgage". Timely 100% · relief 0.8%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company first-american-financial-corporation
0.8% relief · 100% timely · 253 filings · Mortgage
Same-product relief peers
Nearest relief peer: Carrington Mortgage Services, LLC (0.8% relief)
First American Financial Corporation closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First American Financial Corporation's 253 filings include narrative text
41.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First American Financial Corporation complaint mix by product
- Mortgage 198 78.6% – 1% relief
- Debt collection 27 10.7% – 0% relief
- Credit reporting, 10 4.0% – 0% relief
- Money transfer, 7 2.8% – 0% relief
- Credit reporting 4 1.6% – 0% relief
- Bank account 4 1.6% – 0% relief
- Money transfers 2 0.8% – 0% relief
How First American Financial Corporation's 253 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 198 |
| Debt collection | 27 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting or other personal consumer reports | 4 |
| Bank account or service | 4 |
| Money transfers | 2 |
| Vehicle loan or lease | 1 |
Where First American Financial Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 29.2% of this company's filings
First American Financial Corporation falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 6
- -33.3% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 74 |
| NV | 22 |
| FL | 20 |
| AZ | 14 |
| TX | 14 |
| MI | 11 |
| WA | 10 |
| IL | 8 |
| MD | 7 |
| NY | 6 |
| GA | 5 |
| DC | 4 |
| UT | 4 |
| PA | 4 |
| OR | 4 |
| CO | 3 |
| IN | 3 |
| OH | 3 |
| NJ | 3 |
| NC | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Closing on a mortgage | 57 |
| Loan servicing, payments, escrow account | 34 |
| Trouble during payment process | 24 |
| Loan modification,collection,foreclosure | 24 |
| Struggling to pay mortgage | 17 |
| Settlement process and costs | 14 |
| Application, originator, mortgage broker | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| False statements or representation | 6 |
| Attempts to collect debt not owed | 6 |
| Problem with a company's investigation into an existing issue | 5 |
| Incorrect information on your report | 5 |
| Took or threatened to take negative or legal action | 5 |
| Written notification about debt | 4 |
| Other | 4 |
| Fraud or scam | 3 |
| Taking/threatening an illegal action | 3 |
| Improper use of your report | 2 |
| Credit monitoring or identity theft protection services | 2 |
| Credit decision / Underwriting | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 9 | 100% |
| 2014 | 28 | 100% |
| 2015 | 22 | 100% |
| 2016 | 31 | 100% |
| 2017 | 40 | 100% |
| 2018 | 23 | 100% |
| 2019 | 15 | 100% |
| 2020 | 11 | 100% |
| 2021 | 11 | 100% |
| 2022 | 11 | 100% |
| 2023 | 10 | 100% |
| 2024 | 17 | 100% |
| 2025 | 19 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database
First American Financial Corporation filings cluster in one product
First American Financial Corporation's 253 logged complaints stay concentrated: only 38 states show a filing. 41.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-06-15.
First American Financial Corporation answers 100% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First American Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First American Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 253.
- Collections Acquisition Company, Inc. Δ 0 complaints · 4.3% relief 253complaints
- Crow Creek Sioux Tribe Δ 0 complaints · 5.1% relief 253complaints
- Mercury Technologies, Inc. Δ 0 complaints · 9.5% relief 253complaints
- Rausch, Sturm, Israel, Enerson & Hornik, LLP Δ 0 complaints · 0% relief 253complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First American Financial Corporation (100% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration