CFPB · Narrative-heavy record
First Cash Financial Services, Inc.
12 CFPB complaints · 41.7% with narratives · top issue Taking/threatening an illegal action.
First Cash Financial Services, Inc.: 41.7% of 12 filings include consumer narratives. Timely 91.7% · relief 8.3% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- +50% filings 2014 to 2020
CFPB relief outcome brief
CCDB company first-cash-financial-services-inc
8.3% relief · 91.7% timely · 12 filings · Debt collection
Same-product relief peers
Nearest relief peer: Western-Shamrock Corporation (8.3% relief)
First Cash Financial Services, Inc. closes 8.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Cash Financial Services, Inc.'s 12 filings include narrative text
41.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Cash Financial Services, Inc. complaint mix by product
- Debt collection 6 50.0% – 0% relief
- Payday loan 4 33.3% – 25% relief
- Consumer Loan 1 8.3% – 0% relief
- Payday loan, 1 8.3% – 0% relief
How First Cash Financial Services, Inc.'s 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Payday loan | 4 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for First Cash Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 66.7% of this company's filings
First Cash Financial Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 3
- +50% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CO | 1 |
| OH | 1 |
| GA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 2 |
| Attempts to collect debt not owed | 2 |
| Can't contact lender | 1 |
| Can't stop charges to bank account | 1 |
| Charged fees or interest I didn't expect | 1 |
| Taking out the loan or lease | 1 |
| Communication tactics | 1 |
| Payment to acct not credited | 1 |
| Took or threatened to take negative or legal action | 1 |
| Property was damaged or destroyed property | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 5 | 100% |
| 2017 | 2 | 100% |
| 2020 | 3 | 66.7% |
Source: CFPB Consumer Complaint Database
First Cash Financial Services, Inc.'s narrative-rich complaint ledger
First Cash Financial Services, Inc.'s 12 logged complaints stay concentrated: only 5 states show a filing. 41.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2020-06-12.
First Cash Financial Services, Inc. answers 91.7% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Cash Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Cash Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 12.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Cash Financial Services, Inc. (91.7% timely; 8.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record