Total complaints
12
Filed since 2014
2026 data Public-data reference. official source
FIRST CASH FINANCIAL SERVICES, INC.
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows FIRST CASH FINANCIAL SERVICES, INC.'s complaint history from CFPB public records. 12 consumers have filed complaints since 2014. The company has a 91.7% timely response rate and has provided relief in 8.3% of cases.
12
Total Complaints
91.7%
Timely Response
8.3%
Disputed
8.3%
Relief Provided
5
States Active
2014
Since
Timely response
91.7%
CFPB-tracked response window
Relief rate
8.3%
Closed with monetary or non-monetary relief
Timely response rate 91.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.3%
Industry median
Share closed with monetary or non-monetary relief.
FIRST CASH FINANCIAL SERVICES, INC. complaint mix by product
- Debt collection 6 50.0% – 0% relief
- Payday loan 4 33.3% – 25% relief
- Payday loan, 1 8.3% – 0% relief
- Consumer Loan 1 8.3% – 0% relief
How FIRST CASH FINANCIAL SERVICES, INC.'s 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Payday loan | 4 |
| Payday loan, title loan, or personal loan | 1 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| MO | 1 |
| OH | 1 |
| CO | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2 |
| Taking/threatening an illegal action | 2 |
| Property was damaged or destroyed property | 1 |
| Took or threatened to take negative or legal action | 1 |
| Payment to acct not credited | 1 |
| Communication tactics | 1 |
| Taking out the loan or lease | 1 |
| Charged fees or interest I didn't expect | 1 |
| Can't stop charges to bank account | 1 |
| Can't contact lender | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 5 | 100% |
| 2017 | 2 | 100% |
| 2020 | 3 | 66.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About FIRST CASH FINANCIAL SERVICES, INC.
FIRST CASH FINANCIAL SERVICES, INC. has accumulated 12 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 5 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2020-06-12, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, FIRST CASH FINANCIAL SERVICES, INC. reports a 91.7% timely-response rate and has closed 83.3% of cases with a written explanation to the consumer. 8.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 8.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating FIRST CASH FINANCIAL SERVICES, INC.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does FIRST CASH FINANCIAL SERVICES, INC. have?
FIRST CASH FINANCIAL SERVICES, INC. has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does FIRST CASH FINANCIAL SERVICES, INC. respond to complaints on time?
FIRST CASH FINANCIAL SERVICES, INC. has a 91.7% timely response rate to CFPB complaints.
What is the most common complaint about FIRST CASH FINANCIAL SERVICES, INC.?
The most common issue reported against FIRST CASH FINANCIAL SERVICES, INC. is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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