First Cash Financial Services, Inc.
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Cash Financial Services, Inc. complaint mix by product
- Debt collection 6 50.0% – 0% relief
- Payday loan 4 33.3% – 25% relief
- Consumer Loan 1 8.3% – 0% relief
- Payday loan, 1 8.3% – 0% relief
How First Cash Financial Services, Inc.'s 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 6 |
| Payday loan | 4 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| CO | 1 |
| OH | 1 |
| GA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Taking/threatening an illegal action | 2 |
| Attempts to collect debt not owed | 2 |
| Can't contact lender | 1 |
| Can't stop charges to bank account | 1 |
| Charged fees or interest I didn't expect | 1 |
| Taking out the loan or lease | 1 |
| Communication tactics | 1 |
| Payment to acct not credited | 1 |
| Took or threatened to take negative or legal action | 1 |
| Property was damaged or destroyed property | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 5 | 100% |
| 2017 | 2 | 100% |
| 2020 | 3 | 66.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Cash Financial Services, Inc.
First Cash Financial Services, Inc.'s 12 logged complaints stay concentrated: only 5 states show a filing on record. 41.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2020-06-12.
First Cash Financial Services, Inc. answers 91.7% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Taking/threatening an illegal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Cash Financial Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Cash Financial Services, Inc. have?
12, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Cash Financial Services, Inc. respond to complaints on time?
91.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Cash Financial Services, Inc.?
"Taking/threatening an illegal action", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.