CFPB · Single-product concentration
First Colony Mortgage Corp.
11 CFPB complaints · 90.9% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
First Colony Mortgage Corp.: 90.9% of 11 CFPB complaints sit in "Mortgage". Timely 72.7% · relief 27.3%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2025
CFPB relief outcome brief
CCDB company first-colony-mortgage-corp
27.3% relief · 72.7% timely · 11 filings · Mortgage
Same-product relief peers
Nearest relief peer: Suntrust Banks, Inc. (27.5% relief)
First Colony Mortgage Corp. closes 27.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Colony Mortgage Corp.'s 11 filings include narrative text
72.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Colony Mortgage Corp. complaint mix by product
- Mortgage 10 90.9% – 20% relief
- Credit reporting, 1 9.1% – 100% relief
How First Colony Mortgage Corp.'s 11 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 10 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for First Colony Mortgage Corp.
Top states by attributed CFPB complaint volume for this company
- Leading state
- UT
- 81.8% of this company's filings
First Colony Mortgage Corp. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| UT | 9 |
| CA | 1 |
| UNITED STATES MINOR OUTLYING ISLANDS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Struggling to pay mortgage | 1 |
| Trouble during payment process | 1 |
| Loan servicing, payments, escrow account | 1 |
| Application, originator, mortgage broker | 1 |
| Settlement process and costs | 1 |
| Closing on a mortgage | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2015 | 2 | 50% |
| 2018 | 1 | 0% |
| 2019 | 1 | 0% |
| 2021 | 1 | 100% |
| 2022 | 1 | 100% |
| 2023 | 3 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
First Colony Mortgage Corp. filings cluster in one product
First Colony Mortgage Corp.'s 11 logged complaints stay concentrated: only 3 states show a filing. 72.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2025-05-04.
First Colony Mortgage Corp. answers 72.7% of complaints inside the CFPB's tracked window and closes 72.7% with a written explanation. 27.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Colony Mortgage Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Colony Mortgage Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 11.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 72.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Colony Mortgage Corp. (72.7% timely; 27.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration