CFPB · Single-product concentration
First Choice Loan Services Inc.
26 CFPB complaints · 92.3% in "Mortgage" · top issue Application, originator, mortgage broker.
First Choice Loan Services Inc.: 92.3% of 26 CFPB complaints sit in "Mortgage". Timely 92.3% · relief 23.1%. Allegations, not findings.
- Single-product concentration
- +33.3% filings 2012 to 2020
CFPB relief outcome brief
CCDB company first-choice-loan-services-inc
23.1% relief · 92.3% timely · 26 filings · Mortgage
Same-product relief peers
Nearest relief peer: Homestar Financial Corporation (23.2% relief)
First Choice Loan Services Inc. closes 23.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 26 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Choice Loan Services Inc. complaint mix by product
- Mortgage 24 92.3% – 21% relief
- Credit reporting, 2 7.7% – 50% relief
How First Choice Loan Services Inc.'s 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 24 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where First Choice Loan Services Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 19.2% of this company's filings
First Choice Loan Services Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 4
- +33.3% vs 2012
Top States
| State | Complaints |
|---|---|
| PA | 5 |
| TX | 5 |
| CA | 4 |
| WA | 2 |
| VA | 2 |
| DE | 2 |
| NM | 1 |
| AL | 1 |
| OH | 1 |
| ID | 1 |
| HI | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 11 |
| Trouble during payment process | 4 |
| Loan modification,collection,foreclosure | 2 |
| Settlement process and costs | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Loan servicing, payments, escrow account | 1 |
| Improper use of your report | 1 |
| Closing on a mortgage | 1 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 2 | 100% |
| 2014 | 3 | 100% |
| 2015 | 3 | 100% |
| 2016 | 5 | 100% |
| 2018 | 4 | 100% |
| 2019 | 2 | 100% |
| 2020 | 4 | 50% |
Source: CFPB Consumer Complaint Database
First Choice Loan Services Inc. filings cluster in one product
First Choice Loan Services Inc.'s 26 logged complaints stay concentrated: only 12 states show a filing. Only 26.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-10-08.
First Choice Loan Services Inc. answers 92.3% of complaints inside the CFPB's tracked window and closes 73.1% with a written explanation. 23.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Choice Loan Services Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Choice Loan Services Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 26.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Choice Loan Services Inc. (92.3% timely; 23.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration