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Explore all 145.5K companies with CFPB consumer complaints

Company Complaints
also I would like you to send me an updated and accurate statement of those changes. 1
also identifying XXXX XXXX as the original creditor These appear to be duplicate entries for the same debt 1
also If you see my previous history I NEVER USED THAT KIND OF SERVICE BEFORE XXXX 1
also included Last payment required to satisfy this account '' 1
also involved 1
also it is not recommended to perform additional XXXX XXXX XXXX XXXX XXXX and they have terrible XXXX reviews based on their negligence 1
also it shows Bank of America successfully withdrawing {$5400.00} from my card XXXX by XXXX account 1
also Ive already involved and sent this letter to the CFPB 1
also known as debt by using oral/written words like invoice 1
also known as fraud. Now before you go to my contract that XXXX and Bridgecrest constructed and gave to me to sign 1
also known as Mercedes-Benz USA 1
also known XXXX XXXX XXXX c/o XXXX XXXX XXXX XXXX XXXX TN 1
also lied about serving papers probably 1
also look at my account for that. I called on DAY ONE! 1
also my student debt was erased but XXXX debt collecters picked up {$86000.00} from XXXX This is a major cause of homelessness. all the apartment and projects housing programs XXXX XXXX was due to my credit report '' I cant even prove my Identy because it has been stolen and Im on the XXXX web a person XXXX XXXX hacked my XXXX account also my phone number 1
also no including the couple times I've gotten their callback after leaving voicemail. I requested Chase to provide the documentations to me XXXX times and was told they will be able to send the documentations 1
also not credible. I have a picture of myself on the motorcycle fromXX/XX/XXXX. They told me the original amount borrowed was {$7400.00}. 1
also not knowing my old statements will be available there.,Company has responded to the consumer and the CFPB and chooses not to provide a public response,TRUIST FINANCIAL CORPORATION,VA,22902,,Consent provided,Web,2021-07-24,Closed with explanation,Yes,N/A,4571306 1
also on Transunion they are inaccurately reporting account Status as Open 1
also on XX/XX/XXXX 1
also on XXXX they are inaccurately reporting account Status as Open 1
also prohibits deceptive practices by debt collectors. 1
also proof of the check sent to me by mail ( which now in hindsight appears to be an act of mail fraud being that security was not sent registered mail ) which i then endorsed by signing. After much careful review I now understand that my action of endorsing that check ( or receivable ) created a financial instrument/promissory note/Security. I have serious suspicion that my application/check/promissory note was securitized and transferred/sold without fully disclosing any fiduciary and/or custodian duties that i may have waived my rights to 3
also provide me with proof of the chain of title ownership of the debt. Also 2
also provide protections against such fraudulent activities. 1
also provide the assignment of judgment and proof of recording or filing establishing you as the current judgment creditor of record or authorized agent. Absent these documents 1
also pursuant Rule 1002. 2
also pursuant Rule 1002. Without this preponderance of evidence or proof of compliance Capital One Auto Finance is in violation of the FCRA. I have received no such notice for the following negative information on account number # XXXX : XXXX : late payments XXXX XXXX XX/XX/XXXX ( 6 total ) XXXX XXXX late payments XXXX XXXX XX/XX/XXXX ( 6 total ) XXXX : late payments XXXX XXXX XX/XX/XXXX ( 6 total ) I reiterate 1
also pursuant Rule 1002. Without this preponderance of evidence or proof of compliance Upgrade INC is in violation of the FCRA. I have received no such notice. 1
ALSO RECEIVED OVER {$50000.00} FROM AN INHERITANCE FROM HER PARENTS AFTER THEY DIED. BUT HIDES IT IN HER SISTER 'S BANK ACCOUNT IN ORDER TO COLLECT MEDICARE 1
ALSO REFERENCE XXXX XXXX 1
also refused to remove any fees unless a payment was provided 1
also report that the debt is disputed. 2
also report that the debt is disputed. Please be aware that any negative mark found on my credit reports from your company or any company that you represent for a debt that I don't owe is a violation of the Fair Credit Reporting Act & Fair Debt Collection Practices Act. This notice is an attempt to correct your records 1
also requesting for additional documentation which was weird because I had just spoke with XXXX 1
also specifically marked as a LATE PAYMENT. '' These late payment remarks are disputed based on billing error resolution and reporting inaccuracies 1
also stated she would get my money released I have a recorded conversation 1
also stated that my dispute and attached documents were received on XX/XX/XXXX but were not being processed. He then stated that Experian has 3-5 business days to process disputes. I mentioned that the 5th business day would have been XX/XX/XXXX and asked why wasnt my dispute being processed. He then told me that was in their mail processing department. I asked when would my disputes be processed and he stated he has no control mail processing. Now 1
also states In the instance where a bank identified that they made a payment to a parcel in error 1
also stating Capital One has an agreement with their trusted dealers ( since I was financed through Capital one 1
also still charging fees 1
also that I was initially promised a FREE INSTALLATION. They refused to remove the {$400.00} charge. So 1
also that my case # didn't help them with absolutely anything. They insisted I fax it 1
also the call saturday and sundays 1
also the Nominee and beneficiary 5
also to take aluminum art sculpture in orange bag ( that my mother constructed twenty-years-ago ) to XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX 1
also tried transfer funds from my savings acct 1
also used her XXXX XXXX Credit Card while touring in XXXX XXXX and in XXXX XXXX 1
also via XXXX. Attached to my sworn declaration I submitted 1
also violated its on policy -- as I never received written notification and in fact 1

What this index shows

This is the master index of every company that appears in the Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database, mirrored on PlainComplaint and grouped by institution so a single company page rolls up every complaint filed against that company across every product, state, and year since 2011. The CFPB began collecting consumer complaints when it was established under the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 and has published them as a public dataset to give consumers, researchers, and journalists a window into how U.S. financial-services firms respond to customer concerns.

The default view is alphabetical by company name and paginated 50 companies per page. Use the sort controls to re-order by total complaint volume (highest first), timely-response percentage (best response track record first), or most recent complaint activity (companies with the freshest reports). Each row links to a dedicated company page showing year-over-year complaint trends, the top complaint products, complaint issues, top states by volume, and a year-by-year breakdown of complaint counts and response timeliness.

How to compare companies fairly

Raw complaint volume is a function of two things: how many customers the company serves, and how it handles those customers. A nationwide bank with tens of millions of accounts can show six-figure complaint counts simply because of its scale; a smaller regional lender with a few hundred complaints may actually have a higher per-customer complaint rate. The "Timely Response %" column shows the share of complaints the company answered within the CFPB's deadline — a stronger comparable metric across firms of different sizes. Pair it with the volume column to form a fuller picture, and dig into the company page for the breakdown by product so you can see whether issues are concentrated in a single line of business (for example, credit reporting) or spread across the entire firm.

Complaint records are consumer-submitted narratives. The CFPB does not adjudicate or verify the facts in each report before publishing; companies are given the opportunity to respond, dispute, or resolve. Many complaints are resolved with monetary or non-monetary relief. The strength of the dataset is in its scale — millions of records spanning every major U.S. consumer financial category — and its neutrality: it reports what consumers said, regardless of the company's perspective. Treat individual records accordingly, and lean on aggregate patterns (top issues, year-over-year trends, state distribution) when drawing conclusions.

What the dataset covers

The CFPB Consumer Complaint Database covers complaints against banks, credit-card issuers, mortgage servicers, debt collectors, payday lenders, student-loan servicers, money-transfer companies, prepaid-card issuers, credit bureaus, auto-finance lenders, and other financial products and services regulated by the agency. Complaints are categorized by product (the broad financial-services category) and sub-product, and again by issue (the specific consumer concern, e.g. "incorrect information on your report") and sub-issue. Year-by-year coverage runs from 2011 to present, with monthly refreshes published by the CFPB.

PlainComplaint refreshes from the agency's public release on a regular cadence and re-derives all aggregate counts, rankings, and trend lines on each refresh, so the page you're reading reflects the latest snapshot of the public database. See the methodology page for the full data pipeline, dedup rules, and the refresh schedule, or browse by other dimensions: issues, products, or states.