CFPB · Mid-pack CFPB posture
Southstate Bank, N.a. - 520 Gervais Street Branch
43 CFPB complaints · 5 states · top issue Managing an account.
Southstate Bank, N.a. - 520 Gervais Street Branch has 43 consumer complaints in the CFPB public database. Timely response is 100%; 11.6% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- -28% filings 2018 to 2019
CFPB relief outcome brief
CCDB company southstate-bank-n-a-520-gervais-street-branch
11.6% relief · 100% timely · 43 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Umpqua Holdings Corporation (11.7% relief)
Southstate Bank, N.a. - 520 Gervais Street Branch closes 11.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Southstate Bank, N.a. - 520 Gervais Street Branch scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (54/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
54 / 100 percentile-benchmarked
11.6% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
79 / 100 percentile-benchmarked
88.4% of complaints closed with an explanation to the consumer
How 43 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southstate Bank, N.a. - 520 Gervais Street Branch complaint mix by product
- Checking or 16 37.2% – 6% relief
- Mortgage 14 32.6% – 14% relief
- Credit reporting, 6 14.0% – 0% relief
- Debt collection 4 9.3% – 50% relief
- Money transfer, 1 2.3% – 0% relief
- Vehicle loan 1 2.3% – 0% relief
- Credit card 1 2.3% – 0% relief
How Southstate Bank, N.a. - 520 Gervais Street Branch's 43 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 16 |
| Mortgage | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Southstate Bank, N.a. - 520 Gervais Street Branch
Top states by attributed CFPB complaint volume for this company
- Leading state
- SC
- 60.5% of this company's filings
Southstate Bank, N.a. - 520 Gervais Street Branch falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 18
- -28% vs 2018
Top States
| State | Complaints |
|---|---|
| SC | 26 |
| NC | 9 |
| GA | 5 |
| FL | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Trouble during payment process | 8 |
| Incorrect information on your report | 5 |
| Written notification about debt | 3 |
| Struggling to pay mortgage | 3 |
| Closing an account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Other service problem | 1 |
| Improper use of your report | 1 |
| Opening an account | 1 |
| Closing on a mortgage | 1 |
| Problems at the end of the loan or lease | 1 |
| False statements or representation | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 25 | 100% |
| 2019 | 18 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Southstate Bank, N.a. - 520 Gervais Street Branch
Southstate Bank, N.a. - 520 Gervais Street Branch's 43 logged complaints stay concentrated: only 5 states show a filing. Only 25.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2019-11-08.
Southstate Bank, N.a. - 520 Gervais Street Branch answers 100% of complaints inside the CFPB's tracked window and closes 88.4% with a written explanation. 11.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southstate Bank, N.a. - 520 Gervais Street Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Southstate Bank, N.a. - 520 Gervais Street Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 43.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Southstate Bank, N.a. - 520 Gervais Street Branch (100% timely; 11.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture