Southstate Bank, N.a. - 520 Gervais Street Branch
43 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southstate Bank, N.a. - 520 Gervais Street Branch complaint mix by product
- Checking or 16 37.2% – 6% relief
- Mortgage 14 32.6% – 14% relief
- Credit reporting, 6 14.0% – 0% relief
- Debt collection 4 9.3% – 50% relief
- Money transfer, 1 2.3% – 0% relief
- Vehicle loan 1 2.3% – 0% relief
- Credit card 1 2.3% – 0% relief
How Southstate Bank, N.a. - 520 Gervais Street Branch's 43 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 16 |
| Mortgage | 14 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 1 |
| Vehicle loan or lease | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| SC | 26 |
| NC | 9 |
| GA | 5 |
| FL | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 12 |
| Trouble during payment process | 8 |
| Incorrect information on your report | 5 |
| Written notification about debt | 3 |
| Struggling to pay mortgage | 3 |
| Closing an account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Other service problem | 1 |
| Improper use of your report | 1 |
| Opening an account | 1 |
| Closing on a mortgage | 1 |
| Problems at the end of the loan or lease | 1 |
| False statements or representation | 1 |
| Problem when making payments | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 25 | 100% |
| 2019 | 18 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Southstate Bank, N.a. - 520 Gervais Street Branch
Southstate Bank, N.a. - 520 Gervais Street Branch's 43 logged complaints stay concentrated: only 5 states show a filing on record. Only 25.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2018 through 2019-11-08.
Southstate Bank, N.a. - 520 Gervais Street Branch answers 100% of complaints inside the CFPB's tracked window and closes 88.4% with a written explanation. 11.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southstate Bank, N.a. - 520 Gervais Street Branch.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Southstate Bank, N.a. - 520 Gervais Street Branch have?
43, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Southstate Bank, N.a. - 520 Gervais Street Branch respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Southstate Bank, N.a. - 520 Gervais Street Branch?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.