CFPB · Narrative-heavy record
Southstate Bank Corporation
394 CFPB complaints · 46.2% with narratives · top issue Managing an account.
Southstate Bank Corporation: 46.2% of 394 filings include consumer narratives. Timely 99.7% · relief 11.2% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +5500% filings 2019 to 2026
CFPB relief outcome brief
CCDB company southstate-bank-corporation
11.2% relief · 99.7% timely · 394 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Umb Financial Corporation (10.9% relief)
Southstate Bank Corporation closes 11.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Southstate Bank Corporation's 394 filings include narrative text
46.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southstate Bank Corporation complaint mix by product
- Checking or 195 52.6% – 12% relief
- Mortgage 107 28.8% – 12% relief
- Credit reporting 24 6.5% – 4% relief
- Money transfer, 18 4.9% – 6% relief
- Credit reporting, 14 3.8% – 7% relief
- Debt collection 7 1.9% – 0% relief
- Payday loan, 6 1.6% – 0% relief
How Southstate Bank Corporation's 394 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 195 |
| Mortgage | 107 |
| Credit reporting or other personal consumer reports | 24 |
| Money transfer, virtual currency, or money service | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Debt collection | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Credit card or prepaid card | 6 |
| Vehicle loan or lease | 6 |
| Payday loan, title loan, personal loan, or advance loan | 5 |
| Prepaid card | 4 |
| Credit card | 2 |
Where Southstate Bank Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 29.4% of this company's filings
Southstate Bank Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 56
- +5500% vs 2019
Top States
| State | Complaints |
|---|---|
| FL | 116 |
| SC | 104 |
| GA | 64 |
| NC | 23 |
| TX | 17 |
| AL | 11 |
| VA | 8 |
| CO | 6 |
| NV | 5 |
| TN | 5 |
| CA | 3 |
| MI | 3 |
| MD | 3 |
| WA | 2 |
| IL | 2 |
| OK | 2 |
| DC | 2 |
| IA | 2 |
| MN | 1 |
| CT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 111 |
| Trouble during payment process | 53 |
| Incorrect information on your report | 28 |
| Closing an account | 28 |
| Opening an account | 28 |
| Closing on a mortgage | 17 |
| Applying for a mortgage or refinancing an existing mortgage | 15 |
| Problem caused by your funds being low | 14 |
| Struggling to pay mortgage | 13 |
| Problem with a lender or other company charging your account | 12 |
| Problem with a company's investigation into an existing problem | 10 |
| Fraud or scam | 9 |
| Attempts to collect debt not owed | 6 |
| Improper use of your report | 6 |
| Unexpected or other fees | 6 |
| Credit monitoring or identity theft protection services | 5 |
| Other transaction problem | 5 |
| Managing the loan or lease | 3 |
| Charged fees or interest you didn't expect | 3 |
| Getting a line of credit | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 1 | 100% |
| 2020 | 16 | 100% |
| 2021 | 59 | 100% |
| 2022 | 55 | 100% |
| 2023 | 42 | 100% |
| 2024 | 78 | 100% |
| 2025 | 87 | 98.9% |
| 2026 | 56 | 100% |
Source: CFPB Consumer Complaint Database
Southstate Bank Corporation's narrative-rich complaint ledger
Southstate Bank Corporation's 394 logged complaints stay concentrated: only 29 states show a filing. 46.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-25.
Southstate Bank Corporation answers 99.7% of complaints inside the CFPB's tracked window and closes 87.6% with a written explanation. 11.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southstate Bank Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Southstate Bank Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 394.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Southstate Bank Corporation (99.7% timely; 11.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record