2026 data Public-data reference Official source

Southstate Bank Corporation

394 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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394
Total Complaints
99.7%
Timely Response
0%
Disputed
11.2%
Relief Provided
29
States Active
2019
Since

Data updated June 2026

Timely response rate 99.7%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.2%
Industry median

Share closed with monetary or non-monetary relief.

Southstate Bank Corporation complaint mix by product

Total complaints: 394

Southstate Bank Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 394 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 195 complaints (52.6%), resolution 11.8% Checking or 52.6% Mortgage: 107 complaints (28.8%), resolution 12.1% Mortgage 28.8% Credit reporting: 24 complaints (6.5%), resolution 4.2% Credit reporting 6.5% Money transfer,: 18 complaints (4.9%), resolution 5.6% Credit reporting,: 14 complaints (3.8%), resolution 7.1% Debt collection: 7 complaints (1.9%), resolution 0.0% Payday loan,: 6 complaints (1.6%), resolution 0.0%
  • Checking or 195 52.6% – 12% relief
  • Mortgage 107 28.8% – 12% relief
  • Credit reporting 24 6.5% – 4% relief
  • Money transfer, 18 4.9% – 6% relief
  • Credit reporting, 14 3.8% – 7% relief
  • Debt collection 7 1.9% – 0% relief
  • Payday loan, 6 1.6% – 0% relief

How Southstate Bank Corporation's 394 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 195
Mortgage 107
Credit reporting or other personal consumer reports 24
Money transfer, virtual currency, or money service 18
Credit reporting, credit repair services, or other personal consumer reports 14
Debt collection 7
Payday loan, title loan, or personal loan 6
Credit card or prepaid card 6
Vehicle loan or lease 6
Payday loan, title loan, personal loan, or advance loan 5
Prepaid card 4
Credit card 2

Top States

State Complaints
FL 116
SC 104
GA 64
NC 23
TX 17
AL 11
VA 8
CO 6
NV 5
TN 5
CA 3
MI 3
MD 3
WA 2
IL 2
OK 2
DC 2
IA 2
MN 1
CT 1

Top Issues

Issue Complaints
Managing an account 111
Trouble during payment process 53
Incorrect information on your report 28
Closing an account 28
Opening an account 28
Closing on a mortgage 17
Applying for a mortgage or refinancing an existing mortgage 15
Problem caused by your funds being low 14
Struggling to pay mortgage 13
Problem with a lender or other company charging your account 12
Problem with a company's investigation into an existing problem 10
Fraud or scam 9
Attempts to collect debt not owed 6
Improper use of your report 6
Unexpected or other fees 6
Credit monitoring or identity theft protection services 5
Other transaction problem 5
Managing the loan or lease 3
Charged fees or interest you didn't expect 3
Getting a line of credit 2

Yearly Trend

Year Complaints Timely
2019 1 100%
2020 16 100%
2021 59 100%
2022 55 100%
2023 42 100%
2024 78 100%
2025 87 98.9%
2026 56 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Southstate Bank Corporation

Southstate Bank Corporation's 394 logged complaints stay concentrated: only 29 states show a filing on record. 46.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-25.

Southstate Bank Corporation answers 99.7% of complaints inside the CFPB's tracked window and closes 87.6% with a written explanation. 11.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southstate Bank Corporation.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Southstate Bank Corporation have?

394, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Southstate Bank Corporation respond to complaints on time?

99.7% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Southstate Bank Corporation?

"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.