Southwest Recovery Services, Inc.
1.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southwest Recovery Services, Inc. complaint mix by product
- Debt collection 804 78.7% – 0% relief
- Credit reporting 108 10.6% – 0% relief
- Credit reporting, 102 10.0% – 0% relief
- Debt or 3 0.3% – 0% relief
- Credit card 2 0.2% – 0% relief
- Consumer Loan 2 0.2% – 0% relief
- Payday loan, 1 0.1% – 0% relief
How Southwest Recovery Services, Inc.'s 1.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 804 |
| Credit reporting or other personal consumer reports | 108 |
| Credit reporting, credit repair services, or other personal consumer reports | 102 |
| Debt or credit management | 3 |
| Credit card | 2 |
| Consumer Loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 529 |
| FL | 81 |
| GA | 48 |
| CA | 29 |
| OH | 24 |
| OK | 23 |
| AZ | 22 |
| IL | 21 |
| NC | 19 |
| NJ | 19 |
| LA | 17 |
| TN | 16 |
| VA | 14 |
| NY | 13 |
| NV | 12 |
| MS | 12 |
| MI | 11 |
| MO | 10 |
| SC | 10 |
| PA | 9 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 358 |
| Written notification about debt | 129 |
| Took or threatened to take negative or legal action | 126 |
| Incorrect information on your report | 110 |
| False statements or representation | 86 |
| Improper use of your report | 43 |
| Communication tactics | 35 |
| Problem with a credit reporting company's investigation into an existing problem | 31 |
| Problem with a company's investigation into an existing problem | 26 |
| Cont'd attempts collect debt not owed | 25 |
| Disclosure verification of debt | 19 |
| Threatened to contact someone or share information improperly | 11 |
| Electronic communications | 9 |
| Taking/threatening an illegal action | 4 |
| Unauthorized withdrawals or charges | 2 |
| Improper contact or sharing of info | 2 |
| Problem with a company's investigation into an existing issue | 1 |
| Problem with a purchase shown on your statement | 1 |
| Charged upfront or unexpected fees | 1 |
| Can't contact lender | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 4 | 50% |
| 2014 | 14 | 92.9% |
| 2015 | 15 | 100% |
| 2016 | 23 | 95.7% |
| 2017 | 35 | 100% |
| 2018 | 51 | 96.1% |
| 2019 | 18 | 100% |
| 2020 | 49 | 100% |
| 2021 | 51 | 100% |
| 2022 | 133 | 97.7% |
| 2023 | 132 | 97.7% |
| 2024 | 133 | 97% |
| 2025 | 245 | 95.1% |
| 2026 | 120 | 50% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Southwest Recovery Services, Inc.
Southwest Recovery Services, Inc.'s 1,023 logged complaints reach a nationwide footprint - 48 states have at least one filing on record. 41.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-26.
Southwest Recovery Services, Inc. answers 91.4% of complaints inside the CFPB's tracked window and closes 97% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southwest Recovery Services, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Southwest Recovery Services, Inc. have?
1,023, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Southwest Recovery Services, Inc. respond to complaints on time?
91.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Southwest Recovery Services, Inc.?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.