CFPB · Single-product concentration
Southwest Mediation Service
23 CFPB complaints · 100% in "Debt collection" · top issue Took or threatened to take negative or legal action.
Southwest Mediation Service: 100% of 23 CFPB complaints sit in "Debt collection". Timely 91.3% · relief 4.3%. Allegations, not findings.
- Single-product concentration
- 0% filings 2018 to 2026
CFPB relief outcome brief
CCDB company southwest-mediation-service
4.3% relief · 91.3% timely · 23 filings · Debt collection
Same-product relief peers
Nearest relief peer: Westcreek Financial (4.3% relief)
Southwest Mediation Service closes 4.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Southwest Mediation Service scores strongest on timely response (85/100 percentile-benchmarked) and weakest on relief provided (20/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
20 / 100 percentile-benchmarked
4.3% of complaints closed with relief to the consumer
Timely response
85 / 100 percentile-benchmarked
91.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
84 / 100 percentile-benchmarked
91.3% of complaints closed with an explanation to the consumer
Most of Southwest Mediation Service's 23 filings include narrative text
60.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Southwest Mediation Service complaint mix by product
- Debt collection 23 100.0% – 4% relief
How Southwest Mediation Service's 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 23 |
Where Southwest Mediation Service complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 8.7% of this company's filings
Southwest Mediation Service complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2018
Top States
| State | Complaints |
|---|---|
| FL | 2 |
| OH | 2 |
| MS | 2 |
| PA | 2 |
| MI | 2 |
| NJ | 1 |
| CA | 1 |
| ME | 1 |
| TX | 1 |
| KS | 1 |
| OR | 1 |
| MA | 1 |
| NY | 1 |
| LA | 1 |
| NM | 1 |
| CO | 1 |
| WA | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 14 |
| Attempts to collect debt not owed | 4 |
| False statements or representation | 2 |
| Communication tactics | 2 |
| Threatened to contact someone or share information improperly | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 3 | 66.7% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 2 | 100% |
| 2023 | 2 | 100% |
| 2024 | 4 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Southwest Mediation Service filings cluster in one product
Southwest Mediation Service's 23 logged complaints stay concentrated: only 18 states show a filing. 60.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-03-17.
Southwest Mediation Service answers 91.3% of complaints inside the CFPB's tracked window and closes 91.3% with a written explanation. 4.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Took or threatened to take negative or legal action."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Southwest Mediation Service.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Southwest Mediation Service: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Southwest Mediation Service (91.3% timely; 4.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration