CFPB · Single-product concentration
Sovereign Lending Group, Incorporated
38 CFPB complaints · 89.5% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
Sovereign Lending Group, Incorporated: 89.5% of 38 CFPB complaints sit in "Mortgage". Timely 84.2% · relief 10.5%. Allegations, not findings.
- Single-product concentration
- -33.3% filings 2015 to 2026
CFPB relief outcome brief
CCDB company sovereign-lending-group-incorporated
10.5% relief · 84.2% timely · 38 filings · Mortgage
Same-product relief peers
Nearest relief peer: Banco Popular De Puerto Rico (10.6% relief)
Sovereign Lending Group, Incorporated closes 10.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sovereign Lending Group, Incorporated scores strongest on timely response (72/100 percentile-benchmarked) and weakest on relief provided (49/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
49 / 100 percentile-benchmarked
10.5% of complaints closed with relief to the consumer
Timely response
72 / 100 percentile-benchmarked
84.2% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.6% of complaints closed with an explanation to the consumer
Most of Sovereign Lending Group, Incorporated's 38 filings include narrative text
60.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sovereign Lending Group, Incorporated complaint mix by product
- Mortgage 34 89.5% – 12% relief
- Credit reporting, 4 10.5% – 0% relief
How Sovereign Lending Group, Incorporated's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 34 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
Where Sovereign Lending Group, Incorporated complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.1% of this company's filings
Sovereign Lending Group, Incorporated falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -33.3% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| NC | 4 |
| TN | 4 |
| OR | 3 |
| IL | 3 |
| AZ | 2 |
| TX | 2 |
| MD | 2 |
| CO | 1 |
| FL | 1 |
| VA | 1 |
| NM | 1 |
| NJ | 1 |
| GA | 1 |
| WI | 1 |
| SC | 1 |
| PA | 1 |
| MS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 22 |
| Improper use of your report | 5 |
| Closing on a mortgage | 4 |
| Application, originator, mortgage broker | 2 |
| Struggling to pay mortgage | 2 |
| Trouble during payment process | 2 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 3 | 66.7% |
| 2017 | 2 | 100% |
| 2018 | 3 | 100% |
| 2019 | 6 | 100% |
| 2020 | 7 | 71.4% |
| 2021 | 11 | 100% |
| 2022 | 3 | 100% |
| 2025 | 1 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Sovereign Lending Group, Incorporated filings cluster in one product
Sovereign Lending Group, Incorporated's 38 logged complaints stay concentrated: only 18 states show a filing. 60.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-05-20.
Sovereign Lending Group, Incorporated answers 84.2% of complaints inside the CFPB's tracked window and closes 81.6% with a written explanation. 10.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sovereign Lending Group, Incorporated.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sovereign Lending Group, Incorporated: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 84.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sovereign Lending Group, Incorporated (84.2% timely; 10.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration